Academic Student Support Officer-tlg

3 weeks ago

London, United Kingdom Global University Systems Full time

The Language Gallery in the UK is part of the thriving Global University Systems Group, with a reputation of excellence in providing English Language and University Pathways programmes. The University welcomes over 78,000 students currently studying around the world in 42 international locations based in some of the world’s biggest cities, from London to Singapore. The Language Gallery’s values are to offer equal opportunities for all staff and students, celebrating multi-culturalism and tolerance, to achieve academic excellence. In addition, we aim to provide language skills, experience, and a sense of community to all our students.

**Position**:
**Academic Student Support Officer**

**Full-time**

**Tower Hill, London**

**Competitive
**Do you have excellent interpersonal skills that involve being an effective communicator, actively listening, and showing empathy and respect toward others?**

**Can you provide guidance, advice, and feedback to support students?**

**Are you willing to work in a fast-paced environment?
The Student and Academic Support Officer will be engaged in performing a clearly defined range of front-facing customer service and administrative tasks. The role holder will have excellent customer service to enhance the experience of TLG HE for all students as well as internal and external stakeholders.

This is the first and last point of contact for all students studying at TLG HE. The role holder will work collaboratively with other student support officers as a team to provide basic advice and referral to students. This position shall be the first point of contact for individual students, be responsible for the provision of day-to-day enquiry handling, and offer advice and support at the front desk. The Student and Academic Support Officer ultimately acts as a referral point, to provide students with support, guidance, information, and impartial, confidential advice. This role is a part of TLG HE administration, which reports into the Student Services Manager.

**Requirements**:
****To be successful in this role, the Student Support Officer should have excellent communication, problem-solving, and interpersonal skills, and be able to work collaboratively as part of a team. Additionally, they should have the ability to provide effective support and guidance to students facing a range of issues, such as mental health, personal difficulties, and academic challenges.

**What we offer our colleagues:
- A lively working environment
- My Rewards Hub - handpicked discounts and deals from a wide and ever-growing list of providers
- Employee Assistance Program (EAP) - a dedicated 24/7 access platform
- Training & Development opportunities on offer
- A great Refer-A-Friend (RAF) scheme in operation.
- Socials via ‘GOSH’: We love to celebrate events, our successes, recognise our colleagues for their contribution.

**Other information**:

- We acknowledge receipt of your resume for a position at The Language Gallery and sincerely appreciate your interest in our company._
- _

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