Student and Academic Support Officer

7 days ago

London, Greater London, United Kingdom Global University Systems Full time

The Language Gallery in the UK is part of the thriving Global University Systems Group, with a reputation of excellence in providing English Language and University Pathways programmes.

The University welcomes over 78,000 students currently studying around the world in 42 international locations based in some of the world's biggest cities, from London to Singapore.

The Language Gallery's values are to offer equal opportunities for all staff and students, celebrating multi-culturalism and tolerance, to achieve academic excellence.

In addition, we aim to provide language skills, experience, and a sense of community to all our students.

Position:

Student and Academic Support Officer

Full-time

London
**Competitive

The Student and Academic Support Officer will be engaged in performing a clearly defined range of front-facing customer service and administrative tasks.

The role holder will have excellent customer service to enhance the experience of TLG HE for all students as well as internal and external stakeholders.

This is the first and last point of contact for all students studying at TLG HE.

The role holder will work collaboratively with other student support officers as a team to provide basic advice and referral to students.

This position shall be the first point of contact for individual students, be responsible for the provision of day-to-day enquiry handling, and offer advice and support at the front desk.

The Student and Academic Support Officer ultimately acts as a referral point, to provide students with support, guidance, information, and impartial, confidential advice.

This role is a part of TLG HE administration, which reports into the Student Services Manager.

Requirements:


To be successful in this role, the Student Support Officer should have excellent communication, problem-solving, and interpersonal skills, and be able to work collaboratively as part of a team.

Additionally, they should have the ability to provide effective support and guidance to students facing a range of issues as well as being able to manage a varied workload which includes administrative and ad hoc duties supporting the wider team.


Why join us?


TLG is part of Global University Systems which is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications.

Our institutional culture was built upon our history and values. Our shared values - student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity - are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.

We offer a competitive annual leave entitlement, a hybrid working policy which allows a healthy work-life balance, competitive pay & employee benefits, varied learning and development opportunities and a wide range of benefits that you can tailor to suit your lifestyle.


Other information:

  • We acknowledge receipt of your resume for a position at The Language Gallery and sincerely appreciate your interest in our company._
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