Senior Student Support Officer

7 days ago

London, Greater London, United Kingdom King's College London Full time

Job id:
Salary: £37,332 including London Weighting Allowance.

Posted: 20 March 2024.

Closing date: 02 April 2024.

Business unit:
Faculty of Life Sciences & Medicine

Department:
Faculty Education Services.

Location:
Guy's Campus

Category:
Professional & Support Services.

Back to job search

Job description


This role forms part of the Student Support Team within Faculty Education Services in the Faculty of Life, Sciences and Medicine.

The team supports students and academics across all taught programmes within the faculty.


Working in a fast-paced environment, you will develop strong working relationships with teams across Faculty Education Services, university services and key academic colleagues.

You will be expected to proactively coordinate the provision of student support for students on UG and PGT programmes, ensuring that processes and procedures are reliable and effectively meet the needs of students, academic colleagues and other stakeholders.


You will be responsible for producing accurate records of support meetings with students and sharing these in a timely manner as well as providing administration across the broad range of student support, coordinating associated procedures, maintaining records and managing casework.

You are expected to have a good understanding of the student lifecycle and maintain up to date knowledge of programme and university regulations and protocols.

You will need to be able to use this knowledge to provide accurate and timely guidance to colleagues and students as required, escalating where there is risk, ensuring that early intervention is both appropriate and optimal.

You will be highly organised, motivated and capable of working independently as well as being part of a team.

You will have experience of dealing with students who may be navigating complex difficulties and signposting them to support services as appropriate to ensure students receive the best possible support.

You will be comfortable and resilient in managing sensitive conversations and challenging situations.

This post will be offered on an indefinite contract.

This is a full-time post.

Key responsibilities

Assist in the provision of student support for taught programmes, effectively meeting the needs of students, academic colleagues and other stakeholders through the use of efficient reliable systems

Support with the day-to-day service requirements across a broad range of student support workstreams and individual casework, such as Occupational Health referrals, engagement concerns, referrals to counselling and other university service, cases of misconduct and student suspension, support for study and fitness to practice

Take ownership of the student support mailbox; ensuring all student support enquiries are answered daily and escalating complex, urgent or sensitive contact as appropriate

Work collaboratively with colleagues throughout Faculty Education Services to deliver a highly coordinated and prompt approach to issues that may impact the student experience

Represent the Student Support Team at Faculty and university activities, participating in and engaging with events, such as hub cover, placement site visits, welcome, enrolment, examinations and graduation

Take personal accountability for student casework, ensuring records are maintained and actions are completed in a timely manner, coordinating to ensure local versus central student support provision at KCL is joined up and meeting the student need, escalating any concerns as necessary

Contribute to the production of student support information; ensuring handbooks, policy and process documentation are updated and that accurate and comprehensive information is available in good time to students & other stakeholders and is accessible via KEATS

Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity

  • The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post._
Skills, knowledge, and experience

Essential criteria

  • Excellent time management and organisational skills and the ability to work to tight deadlines and plan effectively across competing priorities
  • Excellent written and verbal communication skills including the ability to draft correspondence and documents autonomously to a broad range of audiences
  • Have a methodical but flexible approach to work, maintaining a high level of accuracy
  • Ability to work under pressure to complete a range of competing priorities, requesting and utilising support as and when required
  • Knowledge and understanding of the range of university support services, how they are structured and their core services and processes
  • Ability to manage individual workload while working to deliver shared team service levels and objectives
  • Experience of stakeholder management, abil

  • Senior Student Support

    7 days ago

    London, Greater London, United Kingdom Cambridge Education Group Full time

    Academic Support OfficerWe are looking for a new Academic Support Officer to join our new Campus Services centre in partnership with University of HullThe role will be on a full-time, permanent basis.Based at The University of Hull London Study Centre, the Academic Support Officer performs a key role in ensuring an excellent student experience and will be...

  • Programme Officer x2

    2 months ago

    London, Greater London, United Kingdom www.kcl.acjobs089185-programme-officer-x2 Full time

    The Programme Officer acts as the first point of contact for queries from students and academic staff within the School of Law. They must carry out detailed and accurate work that supports the delivery of our taught programmes and enables student lifecycle activities to run smoothly. With support to develop a working knowledge of regulations and processes,...

  • Programme Officer x2

    3 weeks ago

    London, Greater London, United Kingdom www.kcl.acjobs089185-programme-officer-x2 Full time

    The Programme Officer acts as the first point of contact for queries from students and academic staff within the School of Law. They must carry out detailed and accurate work that supports the delivery of our taught programmes and enables student lifecycle activities to run smoothly. With support to develop a working knowledge of regulations and processes,...

  • Student Support Officer

    3 weeks ago

    London, Greater London, United Kingdom Ravensbourne University Full time

    Hours per Week: 21Contract Type: Fixed Term - Ends 31/12/2024Ravensbourne is looking to recruit a part-time Student Support Officer who will help manage student enquiries during weekday evenings. You will work alongside a fellow Student Support Officer from 4pm until 9.30pm on the Information Helpdesk within the Ravensbourne campus. You will be working...

  • Student Support Officer

    2 months ago

    London, Greater London, United Kingdom Ravensbourne University Full time

    Hours per Week: 21Contract Type: Fixed Term - Ends 31/12/2024Ravensbourne is looking to recruit a part-time Student Support Officer who will help manage student enquiries during weekday evenings. You will work alongside a fellow Student Support Officer from 4pm until 9.30pm on the Information Helpdesk within the Ravensbourne campus. You will be working...

  • Student Support Officer

    7 days ago

    London, Greater London, United Kingdom Ravensbourne Full time

    Student Services:Location: Penrose WaySalary:- £17,470 per annumPost Type: Part TimeHours per Week: 21Contract Type: Fixed Term Ends 31/12/2024Closing Date:hours BST on Thursday 16 May 2024Reference:P R-RRavensbourne is looking to recruit a part-time Student Support Officer who will help manage student enquiries during weekday evenings.You will work...

  • Student Support Officer

    7 days ago

    London, Greater London, United Kingdom London School of Science and Technology (LSST) Full time

    The London School of Science & Technology is the UK's largest and fastest growing independent higher education provider. Partnering with leading UK universities, LSST is home to over 7000 students and 6 campuses.The team behind LSST is passionately committed to transforming lives by providing excellent education. We believe no matter what your background,...

  • Experienced Support Worker

    1 week ago

    London, Greater London, United Kingdom Randstad Student Support Full time

    Randstad Student & Worker Support are looking for reliable and committed Academic Note Takers and Study Assistants to work with Students at University of SalfordWorking as an academic note taker at University of Salford you will be providing an essential service to students with disabilities while having the chance to learn something new everyday. You will...

  • Senior Student Recruitment Officer

    7 days ago

    London, Greater London, United Kingdom New College of the Humanities Ltd. Full time

    1 Job Description Senior Student Recruitment Officer Position Overview Location Marble Quay, London (Hybrid role – 2 days minimum on campus) Term Full-time; permanent Range Benefits The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which...

  • Student Welcome Senior Officer

    2 months ago

    London, Greater London, United Kingdom University of Westminster Full time

    This post is full time and permanent, working 35 hours per week.We have an exciting opportunity to become part of a new Welcome and Arrivals unit, based within the Student Lifecycle team at the University of Westminster. The Student Lifecycle team supports our alumni services and has responsibility for the coordination and delivery of centrally based student...

  • Student Welcome Senior Officer

    3 weeks ago

    London, Greater London, United Kingdom University of Westminster Full time

    This post is full time and permanent, working 35 hours per week.We have an exciting opportunity to become part of a new Welcome and Arrivals unit, based within the Student Lifecycle team at the University of Westminster. The Student Lifecycle team supports our alumni services and has responsibility for the coordination and delivery of centrally based student...

  • Student Support Officer

    7 days ago

    London, Greater London, United Kingdom Royal Borough of Greenwich Full time

    Student Support OfficerClosing date:3 March 2024Scale: APTEC Scale 3 to 6 depending on experienceHours: 35 hours a week, Term Time OnlySalary: £26,238 to £27,438 per annum pro rota = £22,872 to £23,916Contract type:PermanentStart date: As soon as possibleWoolwich Polytechnic School for Boys are looking to appoint a motivated and inspiring Student Support...

  • Senior Student Experience Officer

    7 days ago

    London, Greater London, United Kingdom King's College London Full time

    Job DescriptionCore duties include: Manage & continually enhance the department's student extracurricular programme to create a sense of belonging and opportunities for students to succeed at King's Foundations. Work closely with key stakeholders to manage & deliver a programme of events & activities to support King's Foundations students transition to into...

  • Student Experience Officer

    1 week ago

    London, Greater London, United Kingdom King's College London Full time

    Job DescriptionTo support the Student Experience Manager (SEM) in the development and delivery of an enhanced and distinctive student experience within the King's Foundations.To support King's Foundations students in their effective transition to a UK HE environment, enhancing their student experience at King's.To ensure effective communication with students...

  • Senior Student Experience Officer

    1 week ago

    London, Greater London, United Kingdom City, University of London Full time

    SCHOOL / SERVICEProfessional Services DEPARTMENTStudent and Academic Services LOCATIONDrysdale Building CONTRACT TYPEPermanent JOB CATEGORYSALC / Clerical / Technical / Support HOURSFull-time SALARY MIN£40,745 SALARY MAX£47,047 PUBLICATION DATE02-Jun-2023 CLOSING DATE25-Jun-2023Founded in 1894, City, University of London is a global university committed to...

  • Student and Academic Support Officer

    7 days ago

    London, Greater London, United Kingdom Global University Systems Full time

    The Language Gallery in the UK is part of the thriving Global University Systems Group, with a reputation of excellence in providing English Language and University Pathways programmes. The University welcomes over 78,000 students currently studying around the world in 42 international locations based in some of the world's biggest cities, from London to...

  • Regional Student Support Officer

    7 days ago

    London, Greater London, United Kingdom Unite Students Full time

    The RoleUnite Students have an exciting opportuinity to join our fantastic Student Support Team. Regional Student Support Officers provide specialist advice and support to colleagues across the business guiding them on their approach to student support related matters. The Student Support Team provide indirect support to our customers by upholding our...

  • Student Support Officer

    7 days ago

    London, Greater London, United Kingdom BPP Education Group Full time

    LONDON CITY CENTRE OPPORTUNITIESSTARTING SALARY 28KHYBRID WORKINGABOUT BPPBPP is a global education provider delivering a full-range of qualifications for professionals at every stage of their career. This includes professional qualifications, university degrees, apprenticeships, work-based learning, and accredited short courses. Established for over 40...

  • Student Welcome Officer

    7 days ago

    London, Greater London, United Kingdom University of Westminster Full time

    This post is full time and permanent, working 35 hours per week.We have an exciting opportunity to become part of a new Welcome and Arrivals unit, based within the Student Lifecycle team at the University of Westminster. The Student Lifecycle team supports our alumni services and has responsibility for the coordination and delivery of centrally based student...

  • Senior International Student Recruitment Officer

    3 weeks ago

    London, Greater London, United Kingdom Imperial College London Full time

    Location / Campus: South Kensington Campus - HybridJob summaryWould you like to become part of our International Student Recruitment team dedicated to recruiting exceptional international students to one of the world's top 10 universities?Consistently rated among the world's best universities, Imperial College London is a specialist institution renowned for...