People Administrator

7 days ago

Glasgow, United Kingdom City Facilities Management (UK) Full time

Salary** £23,200**
- Location** Glasgow Head Office, 2 Lawmoor Street, Glasgow G5 0US**
- Shift Pattern** Days**
- This is a _temporary_, _vacancy_ that will close _in a month_ at 23:59 GMT_. _

**The Vacancy**

The People Administrator is a multi-skilled people role at the heart of the service center. The role is responsible for the processing of all people and CE support administration activities, onboarding administration and ER transactional administration, working closely with the Recruitment Specialist, ER Specialist and CE and Project Admin Lead. Working alongside colleagues across the People and Payroll functions to ensure a reliable, first-class service is offered to all customers.

**Key Accountabilities**:

- Ensure the People System is updated consistently, accurately and all relevant documents are uploaded for each colleague.
- Ensure the People drive is used appropriately, avoiding duplication, and streamlining where possible.
- Chase any non-compliance to ensure all colleagues have all relevant documentation on file.
- Process any onboarding administration as required ensuing all SLAs are meet.
- Process of all transfers, secondments and contract changes within SLA
- Validate new starter Right to Work documentation.
- Process new starts and leavers to ensure end to end compliance with people systems.
- Peer-checking
- Ad-hoc administration tasks issued by your line manager.
- Build rapport through consistent, confident, and open communication style.
- Ensure compliance with General Data Protection Regulations (GDPR) regulations.
- Work in conjunction with the wider People team to provide base level advice and guidance.
- Prioritise and deal with all queries in a timely and courteous manner in line with SLA.
- Accountable for the using the ticketing system to ensure information/intelligence is available.
- Ensuring all manual trackers are up to date with accurate information.
- Give advice in line with internal policies and procedures.
- Process all transactional paperwork.
- Interpret policy and procedures and assist the wider business in any ER specific life cycle tasks whilst adhering to best practice and legislative requirements.
- Escalate complex casework where necessary.
- Any other reasonable management request

**Knowledge, Skills and Abilities**:

- Knowledge or previous experience working within administration.
- Good working knowledge of Employment Law and ongoing Case Law
- Good working knowledge of Working Time Directive and UK Right to Work regulations.
- Good working knowledge of General Data Protection Regulations (GDPR)
- Good attention to detail
- Excellent customer service skills
- Excellent communication skills, both written and verbal Experience handling a variety of ER cases - desirable
- An understanding of risk management - desirable
- Time-management skills
- Ability to work under pressure.

**The Company**

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

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