Service Improvement Officer

2 weeks ago

Aylesbury, United Kingdom Buckinghamshire Council Full time

**Salary**

£38,478 - £53,479

**Reference number**

BUC09214

**Contract type**

Fixed Term / Secondment

**Working hours**

Full Time

**Level of DBS check required**

No

**Date posted**

1 Jun 2023, 11 p.m.

**Application deadline**

18 Jun 2023

**Overview**:
This is an exciting opportunity to be a part of Buckinghamshire Council’s Service Improvement team, which is supporting the delivery of large-scale change and transformation of services across the organisation. The Service Improvement Officer will help support the ‘Better Buckinghamshire’ programme as well as leading and contributing to other improvement projects and activities.

We are looking for a self-motivated Service Improvement Officer with some knowledge or experience of project management or business analysis and is passionate about putting customers at the heart of service design ensuring value for money.

**This is a secondment/fixed-term contract opportunity for 12 months.**

**About us**:
Following the unitarisation of the former County and District Councils in 2020, the Council is delivering an ambitious programme of change and transformation helping ensure that services deliver better outcomes for residents and the organisation operates more efficiently.

The Service improvement team is at the heart of this. You will be working as part of a friendly team with the core purpose of supporting services through their improvement journeys. Joining the team offers an opportunity for you to develop your improvement skills in a fast-paced and stimulating environment helping to shape how public services operate in Buckinghamshire. If this sounds like the type of environment you would thrive in we would love to hear from you

**About the role**:
As a Service Improvement Officer you will be responsible for:

- Managing and supporting a range of projects, processes and workstreams to ensure delivery of outcomes and outputs
- Planning and leading workshops with service areas
- Managing stakeholders across a variety of levels including staff and senior managers encouraging collaboration
- Producing clear written reports, diagrams and other required documentation explaining analysis and changes, and presenting complex findings in a clear and concise manner
- Championing and facilitating user centred design

Any-Desk:
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*.

**About you**:
We are looking for ambitious and motivated individuals who are confident in designing and facilitating workshops and producing credible and insightful analysis, whilst also having the ability to lead projects and drive assurance through clear project documentation.

It is imperative that you have effective communication and influencing skills to build trusted relationships with service area staff and management, and work collaboratively with business functions across the Council.

You will need to be flexible, resilient, and comfortable operating in uncertain and ambiguous contexts. Most of all, you will need to care about the customer and their needs and be motivated to achieve the best value public services for Buckinghamshire. If this sounds like you, please get in touch.

**Other information**:
For further information on this role please see the attached job summary.

Currently, members of the team are expected to work flexibly, usually two days in the office and three at home in line with corporate arrangements.

Interviews will be arranged as soon as possible following the advert closing date.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

- Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.

**Our values and culture**:
We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:
a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progress in your career with us
- opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

Fr

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