Service Advisor

2 weeks ago


Aylesbury, United Kingdom Pertemps Aylesbury Industrial Full time

**Service Advisor - Aylesbury**
Do you have a passion for the motor industry and can motivate customers to buy?
Pertemps Aylesbury is currently working with a well known car dealership that are based in Aylesbury, they are currently on the look out Service Advisors.
**Hours**:Mon - Sat 8:30am-6pm
**Salary**: £25,000 + commisson
**Job Duties**:

- Meeting and greeting customers, qualify work, and identify customer's additional needs at vehicle drop-off
- Providing a knowledgeable, courteous, responsive, and efficient service
- Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
- Carry out external inspections where necessary prior to handover to customer
- Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc
- Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.

**Requirements**:

- A full driving licence
- Experience of upselling products or services is desirable
- Possess excellent communication skills with the ability to explain complex information accurately and concisely
- Well-presented and able to engage and build positive relationships with existing and potential customers


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