Housing Officer

3 months ago

Sheffield, United Kingdom South Yorkshire Housing Association Full time

**Housing Officer (Income Management)**

**Temporary - 12 months, Full Time - 37 Hours**

We have an exciting opportunity for a Housing Officer in the Income Management Team in Landlord Services. The vacancy comes at an important time as we try to embed a new approach and processes in the team. The role plays a key part in ensuring that we sustain tenancies and maximise income within our business. You will be working with a great team of staff and it will offer a great development opportunity for someone.
- Salary - 4B/C £31,276 - £33,510 per annum, pro rata
- Working hours - 37 hours per week Monday to Friday flexi time
- _ 50 / 50 split between working from home/in the Sheffield office_
- _ 27 days holiday, plus 8 bank holidays, plus 4 SYHA days at Christmas, Easter, Spring and August Bank Holiday (all pro rata)_
- Essential Car User allowance paid per month
- Benefits which include an excellent flexible working scheme, family friendly perks, wellbeing scheme, discounts scheme
- Access to a wide range of programs to train and develop you
- 5 % Pension contribution

**More about the role**:
You will be responsible for the collection of rents mainly from our Livewell client groups. The Housing Officer will be responsible for the sign up of new tenancies and ensuring they are loaded onto the internal housing system within a specified time scale. The Housing Officer will report directly to the Income Management Team Leader and work closely with the other team members in the Income Management Team.

The Housing Officer will make decisions and recommendations on cases to the Team Leader and Income & Lettings Manager, recording & collating statistical and other information.

Managing SYHA tenancies and ensuring that tenancy conditions are adhered to including preparation for and representation of SYHA in any legal proceedings.

**Who you are**:
The post holder should be:

- Committed to the delivery of outstanding customer service
- Have excellent digital skills (Microsoft excel,word, able to transact online)
- Self - motivated, with a can do positive attitude
- Good organisational and communication skills
- Ability to communicate well with a wide range of people
- Ability to demonstrate a positive and flexible attitude to working in a changing environment
- Knowledge and experience of housing law and current housing issues alongside knowledge of benefit and welfare reform legislation
- Experience of debt and income recovery, including non-legal and legal remedies
- Ability to negotiate
- The ability to follow established policies & procedures
- An understanding of the client groups that our projects work with in SYHA
- Commitment to personal development and learning
- Experience of dealing with difficult situations and remaining calm under pressure
- Be responsible for building strong working relationships with internal and external partners such as DWP and housing benefit departments

**Who we are**:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

**Closing Date**: 08.08.23 at midnight
**Interview Date**: 16.08.23

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