Customer Assistant

3 months ago

Sheffield, United Kingdom M&S Full time

**Summary**

Customer Assistant

Mon 0800-1200 x 1

Tues 0800-1200

Wed 0800-1200

Sat 1600-2000

Wed 0800-1200 x2

Thurs 0800-1200

Fri 0800-1200

Sat 1600-2000

Tues 0800-1200 x 1

Wed0800-1200

Thurs 0800-1200

Sat 1600-2000

Mon 1700-2100 x1

Thurs 0800-1200

Fri 0800-1200

Sat 0800-1200

Mon 0800-1200

Wed 1700-2100

Fri 0800-1200

Sat 0800-1200
**All the details**

**Customer Assistant - Working Pattern**

**Mon 0800-1200 x 1**
**Tues 0800-1200**
**Wed 0800-1200**
**Sat 1600-2000**

**Wed 0800-1200 x2**
**Thurs 0800-1200**
**Fri 0800-1200**
**Sat 1600-2000**

**Tues 0800-1200 x 1**
**Wed0800-1200**
**Thurs 0800-1200**
**Sat 1600-2000**

**Mon 1700-2100 x1**
**Thurs 0800-1200**
**Fri 0800-1200**
**Sat 0800-1200**

**Mon 0800-1200 x1**
**Wed 1700-2100**
**Fri 0800-1200**
**Sat 0800-1200**

**Purpose**

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

**Key Accountabilities**
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

**Key Capabilities**
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability

**Everyone’s Welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

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