Tenancy Progression Associate

4 weeks ago

London, United Kingdom Home Made Full time

**Tenancy Progression** **Associate**

Are you ready to step into the heart of the action with Home Made, the game-changer in prop-tech lettings? We're on the lookout for a versatile, detail-oriented individual to join our dynamic Tenancy Operations Team and be a part of our rapid growth story. If you thrive in a fast-paced startup environment, and are itching to revolutionize the rental industry, this is your moment

Note that a minimum of 6 months tenancy/real estate experience is required for this role.

**The set up**:

- Salary: depending on experience
- Working hours: Monday-Friday, 9am-6pm, every other Saturday (half-day) and a half-day back in lieu
- Office base: Southwark, with 1 day WFH post-probation (note that Saturdays are WFH)

**Why Home Made**:
At Home Made, we're not just shaking up the rental game; we're completely rewriting the rulebook. With innovative tech and a high-performance team, we're making renting better, safer, and fairer for everyone. Our culture is all about driving change, integrity, and fostering diversity where every voice is heard. Together, we're on a mission to fix renting for good

**Your Mission, Should You Choose to Accept**:

- Guide tenants seamlessly from payment of intent to move-in day, ensuring a customer-centric journey every step of the way
- Stay ahead of the curve on compliance with legislation, keeping up-to-date with policy changes and regulations
- Forge strong relationships with our B2B landlords, built on trust and transparency
- Be the glue that ensures smooth communication and collaboration between departments
- Dive into ad-hoc projects aimed at streamlining processes and enhancing the customer journey
- Working with internal team to support in new tenancies, including tenant changeovers, landlord changeovers, addendums and deeds of surrender
- Keeping a record of important documents and maintaining the organization of files
- Working to tight deadlines to move in prospective Tenants whilst under pressure
- Providing Prescribed Information to all Tenants and Relevant Persons prior to the start of the tenancy
- Sending safety certificates to all Tenants and Occupiers prior to the start of the tenancy
- Prepare updates for weekly and monthly meetings with internal teams
- Attend and support teams with client meetings
- Champion the customer experience
- Assist Department Head with implementation of Customer Success initiatives
- Communicate and deal with internal and external customers at all levels in a polite, professional, friendly, and helpful manner, both face to face and on the telephone

**About You**:

- A people person with exceptional interpersonal skills
- An administrative whizz
- 6 months minimum real estate or tenancy management experience
- Team player, working towards a common goal
- Driven by results and always on the lookout for effective solutions

**Perks of the Job**:

- Annual Leave: 24 days a year + post 2 years of tenure you start to add 1 day of leave per year, up to a max of 5 extra days
- Birthday Day: 1 day off during the week of your Birthday
- Yearly Half Day Charity Day to work with one of our Charity partners
- On site Gym with showers
- Indoor bike storage
- Culture Club: Social Team, CSR, Mental Health Champions, ESG
- Weekly 5pm Friday Happy Hour in the office
- Office Social Events (summer and winter parties, notable date events - i.e. St Patricks day, Diwali, Movember, Holi, Easter)
- Employee Perks: discounts for stores, cinema etc.
- Enhanced Maternity and Paternity Leave
- Sabbatical Leave

**Join Us**:
Ready to take the plunge? Here's how to get started:

- Dive into a video interview with our Customer Success Manager
- Ace an online assessment in round two
- Round it off with an in-person interview with our Customer Success Manager and Head of Operations, plus a final assessment

**Equal Opportunities**:
**Job Types**: Full-time, Permanent

Pay: £25,000.00-£36,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- On-site gym
- Paid volunteer time
- Referral programme
- Sabbatical
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Please note your salary expectations
- Notice Period

**Education**:

- GCSE or equivalent (required)

**Experience**:

- lettings: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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