Care Navigator
3 months ago
Check patient ID and verify where appropriate in accordance with practice protocols. Promote NHS App or EMIS Access for online service. Process requests for repeat medication in accordance with practice protocols. Process GP2GP records in and out of the practice.
Receive and process specimens. Liaise with ERS transport drivers in respect of collection of specimens and internal mail. Relay results of tests and investigations to patients which have been filed on EMIS Web and commented on by medical staff. ALWAYS check before giving results and observe rules of confidentiality in relation to third party requests for information.
Ensure that all messages for doctors, nurses and staff are passed on quickly and efficiently. Respond to and action tasks sent from EMIS Web clinical system. Undertake filing and retrieval of medical records as necessary. Advise patients where charges are made for non-NHS services and seek advice from relevant personnel in this respect.
Scan correspondence onto clinical system. Enter coded information into patient medical record as indicated. Undertake general tidying of medical records including cutting down and tagging of referral letters, results and note cards in date order. Liaise with Doctors, Nurses, Community Staff, and other authorised personnel in respect of general queries.
Using the master spreadsheet for reference, add and amend appointment templates onto the EMIS Web system for doctors, nurse practitioner, pharmacist ACP, nurses, registrars, students, HCAs etc. Ensure adequate cover at all 3 sites and liaise with colleagues to ensure when cover is reduced surgeries are booked accordingly. Participate in overtime to cover absences of leave or sick leave. Cover will be shared fairly between team members under the direction of the team leader.
Deal with concerns from patients, seeking advice from colleagues and team leader where appropriate. Advise patients on the Complaints Procedure. Assist dispensary with unpacking of drugs order, taking in and handing out repeat prescriptions and dispensed medication. Take payment where appropriate.
Ensure that all handovers to other staff are conducted efficiently and comprehensively to ensure continuity of service to doctors and patients. Familiarise yourself with the Staff Manual and follow practice policies and guidelines. This job description outlines the key duties of the role but is not an exhaustive list. You are required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice.
The job description and rota may be amended to suit the needs of the business. Notice will be given of any proposed changes.
-
Care Navigator
3 months ago
Hornsea, United Kingdom Eastgate Medical Group Full timeCheck patient ID and verify where appropriate in accordance with practice protocols. Promote online services including NHS App. Process requests for repeat medication in accordance with practice protocols. Process GP2GP records in and out of the practice. Receive and process specimens. Liaise with ERS transport drivers in respect of collection of specimens...
-
Care Coordinator
7 days ago
Hornsea, United Kingdom Eastgate Medical Group Full timeAbout the RoleWe are seeking a highly skilled and compassionate Care Navigator to join our team at Eastgate Medical Group. As a key member of our front-of-house team, you will be the first point of contact for patients accessing our services.Key ResponsibilitiesProvide exceptional patient care and support, ensuring a positive experience for all...
-
Care Coordinator
6 days ago
Hornsea, United Kingdom Eastgate Medical Group Full timeAbout the RoleWe are seeking a highly skilled and compassionate Care Navigator to join our team at Eastgate Medical Group. As a key member of our front-of-house team, you will be the first point of contact for patients accessing our services.Key ResponsibilitiesProvide exceptional patient care and support, ensuring a positive experience for all...
-
Patient Services Team Lead
5 days ago
Hornsea, United Kingdom Eastgate Medical Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Services Supervisor to join our team at Eastgate Medical Group. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our Care Navigation Team, ensuring the delivery of high-quality patient services.Key ResponsibilitiesManage the...
-
Patient Services Team Lead
2 weeks ago
Hornsea, United Kingdom Eastgate Medical Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Services Supervisor to join our team at Eastgate Medical Group. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our Care Navigation Team, ensuring the delivery of high-quality patient services.Key ResponsibilitiesManage the...
-
Patient Services Team Lead
5 days ago
Hornsea, United Kingdom Eastgate Medical Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Services Supervisor to join our team at Eastgate Medical Group. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our Care Navigation Team, ensuring the delivery of high-quality patient services.Key ResponsibilitiesManage the...
-
Patient Services Team Lead
2 weeks ago
Hornsea, United Kingdom Eastgate Medical Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Services Supervisor to join our team at Eastgate Medical Group. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our Care Navigation Team, ensuring the delivery of high-quality patient services.Key ResponsibilitiesManage the...
-
Autism Support Worker
6 days ago
Hornsea, United Kingdom East Riding of Yorkshire Council Full timeAbout the RoleWe are seeking a highly motivated and caring individual to support a 15-year-old young man with high-functioning Autism in his daily life. As a Personal Assistant, you will be responsible for taking him out and about to social activities of his choice during school holidays.Key ResponsibilitiesAccompany the young man to social activities,...
-
Autism Support Worker
7 days ago
Hornsea, United Kingdom East Riding of Yorkshire Council Full timeAbout the RoleWe are seeking a highly motivated and caring individual to support a 15-year-old young man with high-functioning Autism in his daily life. As a Personal Assistant, you will be responsible for taking him out and about to social activities of his choice during school holidays.Key ResponsibilitiesAccompany the young man to social activities,...
-
Dispenser
2 weeks ago
Hornsea, United Kingdom Eastgate Medical Group Full timeJob summary **vacancy may be closed early if large volume of applications received** Part-time Dispenser required for 3 days per week on a 2-week rolling rota at busy GP practice to work across 2 sites, Hornsea and Aldbrough. Own transport essential. This is a demanding role, working to surgery protocols to deliver a first class service for...
