Business Change Lead

1 month ago


Leeds, United Kingdom Leeds Community Healthcare NHS Trust Full time

The Administration Services Support Manager will be responsible for the operational running for the administrative services within a department, acting as line manager for all direct reports and monitoring of budgetary issues. The expectation is the post holder will operate at a high level dealing with a range of complex issues and situations for most of the times. The Administration Services Support Manager will also deputise for the Administration Services Manager. The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a key results area.

Key result areas 1. Responsibility for communication and relationships Identify key internal and external contacts at a range of levels, to understand their needs and manage their expectations, building a network of key stakeholders to share information and achieve results Develop, influence and maintain effective and credible relationships with colleagues and internal senior management to enable the effective management of key aspects relevant to the assignment Participate in discussions with stakeholders on a regular basis to review processes and requirements within role and wider business area to identify and implement changes which improve efficiency. Negotiate with key stakeholders to agree required levels of reporting, communication and capture the outcome in regards to the service level agreements, using persuasive skills to ensure the service/services achieve the best outcome for their service users. Manage the requirements and requests of different stakeholders through the development, communication and execution of repeatable processes.

Engendering a relationship of trust by providing and maintaining communication channels which can operate effectively across a diversely located team where necessary. Ensure feedback on issues is constructive and supports ongoing development Positively represent the directorate and ensure a cohesive cross organisation process through working collaboratively with key stakeholders. The post holder will engage with a range of stakeholders both internal and external which may vary dependent on role.



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