Customer Data Administrator

3 months ago

Bury, United Kingdom Jane Gorse Recruitment Solutions Full time

**Do you want to work for a business that puts its staff first, that offers excellent career progression and regular salary increases?**

**Due to Internal promotion a vacancy has arisen for a Customer Data Administrator. You will have an excellent telephone manner and strong customer service skills.**

**Responsibilities**

The management of all Meter/Automatic Meter Reader (AMR) installations, exchanges, removal or asset update data flows ensuring all data sources are aligned and maintained
- Sourcing MAM details and updating all relevant systems and ensuring all appointments and de-appointments are correct
- Resolving any issues that may arise from incorrect meter and/or AMR data in a timely and effective manner
- To manage and remedy industry meter reading rejections
- Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner
- To support the business with its AMR and Smart meter roll out strategy
- To request, remove or re-synchronize AMR devices with metering agencies within agreed SLAs
- Ensure meter readings are obtained and submitted to the industry within a specified timeframe
- Process industry file flows that update relevant meter points so that the supply point data held is accurate both at industry and supplier level to allow accurate billing
- Maintain and develop high levels of customer services to support operational and sales functions
- Providing regular and adhoc reports

**Desired personal attributes**

Excellent verbal and written communication skills
- Strong organisational skills
- Able to prioritise within a busy challenging environment
- Excellent attention to detail and a high level of accuracy in all areas of work
- The initiative to propose solutions, to take action independently and have the confidence to effectively challenge the status quo
- Flexible approach to work with a willingness to be involved in other areas of the business as required
- Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties
- Ability to successfully persuade, influence and negotiate with internal and external parties

In return an excellent basic salary is offered plus 10% Bonus and Benefits including free parking and on-site gym.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Canteen
- Company pension
- On-site gym
- On-site parking
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bury: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: JFG2

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