Marketing Operations Manager

3 days ago


Crawley, United Kingdom Reed Marketing & Creative Full time

Reed Marketing and Creative are looking for a **Marketing Operations Manager** who is ready to lead a team of 6 to greatness. Reporting to the Head of Marketing Operations you will help drive and deliver a culture of continuous improvement withinMarketing.

You will help lead the day-to-day activity of the improver function within the Marketing Department, providing data, analysis, advice and support across the organisation’s brand, products, channels and customer groups. A passionate advocate of evidence-basedmarketing, brand consistency, operational efficiency, maximising the impact of external events and continuous improvement, contributimg to the growth and development of the organisation.

**Key Responsibilities**:

- Support the Head of Marketing Ops to lead the department in accordance with company, strategy, objectives and business plan
- Set the standards for and drive the development of the Marketing Ops project team to deliver agreed business targets
- Contribute to the development and execution of the organisation’s marketing strategy
- Represent the team and Marketing Department as required with internal suppliers, partners, customers and stakeholders
- Embed the new structure, relationships and ways of working within the team, department and business as a whole
- Champion and demonstrate adherence to departmental processes, company policy and regulatory requirements
- Manage the performance and development of direct reports including identifying training and recommending ratings and salary reviews, whilst ensuring they deliver to expected levels
- Control and provide reports on the budget for the Head of Marketing Ops, ensuring delivery within agreed levels and inputting into the development of the departmental budget
- Promote continuous improvement in quality, productivity and cost control for all activities delivered by the Marketing Department
- Work with the rest of the Marketing Department to ensure there are appropriate SLA’s, KPI’s and metrics for all marketing activity
- Help deliver a rolling programme to track, evaluate and feedback on the effectiveness and efficiency of all marketing activity identifying, recommending and managing changes to achieve commercial targets
- Help drive and manage a framework of external agencies and third party providers
- Helps maintain and quality assure a process manual for the Marketing Department
- Helps deliver a programme of testing and analytics for the Marketing Department to identify and introduce optimal ways of working
- Helps to Oversee the sound financial management of the Department budget including raising purchase orders, monitoring spend against budget, reporting on variances and recommending cost efficiencies
- Assists in developing, maintaining and implementing guidelines for how the brand is expressed visually and in writing across all platforms and content
- Sets SLAs, KPIs and metrics for Marketing Operations project team to ensure they are tracked and evaluated and learnings are applied
- Ensures project timelines are realistic and achieved for their areas of responsibility

**Behaviours Required**
- Adapating
- Innovating
- Collaborating
- Being Accountable
- Leading People
- Leading Business

**Benefits**:

- 25 days holiday + 8 bank holiday. Increases with service
- Pension match up to 14%
- Flexible working
- Healthcare
- Free onsite gym
- Subsidised onsite restaurant
- Ride2work scheme
- Season ticket loans
- Death in service 4.5x salary



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