Customer Relationship Officer

6 months ago


Cannock, United Kingdom X2recruit Full time

X2 Recruit are looking for a Customer Relations Specialist.
- Work with the Customer Experience Advisors to ensure all aspects of customer contacts are accurately captured and cases
created and processed in a timely manner.
- Ensure that all customer activity/communication is logged in Salesforce to provide visibility to other stakeholders
- Regularly communicate with the Operational Teams to keep them informed of customer relationship activities (and root cause
analysis) associated with their Depots.
- Ensure all stakeholders are fully briefed regarding all associated customer relationship strategies
- Understanding fully the reason for the customer’s call and their concerns and creating actions to ensure that all TTT risk is
minimised and the customer is retained.
- To nurture and repair relationships with existing customers potentially looking to leave Veolia
- Represent the best interests of Veolia and promote the value of our strategic objectives and purpose
- Respond appropriately to all Salesforce cases and customer communications in a timely manner achieving the corporate KPI’s
set
- Recognising we have internal customers and ensuring we communicate effectively with a customer centric ethos.
- Prepare and issue quotations, contracts and all service related enquiries.
- Follow up with customers through the SCR process to ensure their continued customer satisfaction going forward.
- To proactively influence customer service measures including NPS, Trustpilot and all social media outlets.
- To incorporate any reasonable practicable duties to achieve an excellent customer experience.
- Identity and promote waste solutions for customers which increase sustainability and reduced environmental impact
incorporating our Multifaceted Purpose
- Renew customer contracts on 24/36 month agreements to reduce future TTT’s and ensure security of revenues
- Work closely with internal stakeholders to highlight issues/trends (e.g. service issues /competitor strategies) which may impact
on customer retention activities and promote solutions.
- Retain customer base.
- Working to improve recycling rates and improve Net Revenue.

**Job Types**: Full-time, Temporary contract

Pay: £11.69 per hour

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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