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Customer Services Assistant

3 months ago

Rugby, United Kingdom Warwickshire County Council Full time

**Customer Services Assistant**:

- location_on
- Rugby

29/04/2024
- Customer Services Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

**Salary**

£23,500 to £23,893 per annum

**Contractual hours**

37

**Basis**

Full time

**Region**

Rugby

**Package**

Permanent

**Job category/type**

Customer Service

**Date posted**

02/04/2024

**Job reference**

RA0005911

Job description

**About the Team**
- The Customer Service Assistant post is based at our busy Rugby Library where you will be the first point of contact for all users.

**About the Role**
- You will be an integral part of a team; therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages.
- ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.
- You may also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories

**Key Requirements**
- A flexible approach to working hours within the needs of the service. You may also be required to work across any of our local libraries
- Experience of working with members of the public in a customer service environment
- Ability to share enthusiasm and knowledge of books and reading with customers of all ages
- Ability and willingness to deliver promotional activities with customers of all ages

**Working Pattern**:
**Rugby Library**
**37 hours**

Week 1
Monday - 9.00-17.30
Tuesday - 9.00-17.30
Wednesday - 9.00-17.30
Thursday - day off
Friday - 9.00-17.30
Saturday - 9.00-16.00
Week 2
Monday - 9.00-17.30
Tuesday - 10.30-19.00
Wednesday - 9.00-17.30
Thursday - 9.00-17.30
Friday - 9.00-17.30
- For further information please see the Job Description and Person Specification.

**Working for Warwickshire - **_This is the difference you make_**
- Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them
- At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
- Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.
- The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to **Vivup** benefits and discounts platform.

**Additional Information**

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

**Closing date: 29**th** April 2024**
**Interview date: 16**th** May 2024**

**Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.**
- Customer Services Assistant