Service Desk Team Lead

4 days ago

Chippenham, United Kingdom dcs associates Full time

dcs associates is a managed service provider based in Chippenham, we provide gold standard IT support and telephony services to a wide range of businesses (predominantly hospitality), we pride ourselves on our outstanding delivery of service to our customers. We're best in class at what we do, we are looking for people who share our same passion for IT.

We have over 30 years of experience specialising in supporting the hospitality industry, currently, we are expanding our customer base in the UK. Our customers view us more than an unseen IT Helpdesk, but part of their team - the customer experience is the heart of everything we do.

**Overview**

Reporting to the IT Manager, dcs associates seek an experienced team leader to manage our service desk team.

The role offers the potential to develop both your technical and management skills and a great foundation for further progression. The role will involve customer interactions working to continually evolve and improve our service in line with our customers' expectations.

**Key Responsibilities**

Your time will be divided between (but not exclusive to):

- Escalation from 1st/2nd Line Support
- Managing ticket system (Jira)
- Ensuring training needs are identified and acted upon in a timely manner
- Coaching and managing technicians (and apprentices)
- Delivering hands on technical support
- Manage weekend oncall rota
- Improving the way we work and leading change
- Team performance reviews (including appraisals)
- Maintain Backup procedures
- Maintain customer information

**You have most of the following**
- Experience in team management
- Customer service
- Experience with ticket system (Jira)
- Knowledge of server roles (AD DS, DNS, DHCP etc)
- Experience with Windows server 2012, 2016 & 2019
- Experience with Microsoft Windows 7 - 11
- Understanding of WiFi technologies
- Knowledge of network topologies, routers & managed switches

**It would also be beneficial to have experience of**
- Microsoft certifications
- ITIL V3 or V4
- VMware ESXi
- UniFi WiFi systems
- Veeam Backup and Replication
- Draytek Routers
- 3CX Phone System

**The Person**
- Be hardworking and enthusiastic
- Be a confident communicator
- Good personal skills
- Excellent organisational and time management skills
- Excellent problem solving, troubleshooting and trend analysis skills
- Accuracy and attention to detail
- Strong leadership skills

**Benefits**
- Work Phone & Laptop
- Sick Pay
- Pension
- Casual dress, company polo shirts provided
- Develop and learn new skills
- Training with internationally recognised companies
- Birthday off as holiday
- Free On-site parking at our air-conditioned office
- Team building and other work activities
- Easy access to Chippenham train station

Pay: £33,000.00-£38,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)
- Leadership: 1 year (preferred)

Work Location: In person

Application deadline: 06/06/2024

  • Service Desk Team Lead

    2 weeks ago

    Chippenham, United Kingdom Sanderson Recruitment Plc Full time

    Service Desk Team Lead **Bespoke Software Chippenham (Hybrid) £45,000 The Service Desk Team Lead role is an exciting new role within a software business in Chippenham! The Service Desk Team Leader sits within the Operations Team and will form the bridge between sales, project, and support, focusing on customer retention and satisfaction! As a Service...

  • Service Desk Team Lead

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Sanderson Recruitment Plc Full time

    Service Desk Team Lead**Bespoke SoftwareChippenham (Hybrid)£45,000The Service Desk Team Lead role is an exciting new role within a software business in ChippenhamThe Service Desk Team Leader sits within the Operations Team and will form the bridge between sales, project, and support, focusing on customer retention and satisfactionAs a Service Desk Team Lead...

  • Service Desk Team Leader

    4 weeks ago

    Chippenham, United Kingdom Wincanton Full time

    **Overview** Reporting to the Service Desk Manager, the Service Desk Team Lead will manage a team of service desk agents with the responsibility of monitoring and management of all 1st level IT services in line with agreed SLA’s. The role will be responsible for the end to end ownership of all incidents and service requests coming through the IT Service...

  • Service Desk Team Leader

    2 weeks ago

    Chippenham, United Kingdom iO Associates Full time

    We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. We are currently seeking a dynamic and experienced Service Desk Team Leader to join our team on a permanent basis! As the Service Desk Team Leader, you'll report directly to the IT Manager and oversee our service desk operations. This role offers...

  • Service Desk Analyst

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Wincanton Full time

    Wincanton is recruiting for a Level 2 Service Desk Analyst to join the team in our Chippenham Head Office. The Level 2 Service Desk Analyst is a function within the Service Desk providing 2nd level support including Event Management, Application and Infrastructure Support as well as providing a single first point of contact to all users. As such the...

  • Service Desk Analyst

    4 weeks ago

    Chippenham, United Kingdom Wincanton Full time

    Wincanton is recruiting for a Level 2 Service Desk Analyst to join the team in our Chippenham Head Office. The Level 2 Service Desk Analyst is a function within the Service Desk providing 2nd level support including Event Management, Application and Infrastructure Support as well as providing a single first point of contact to all users. As such the...

  • Service Desk Engineer

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Exponential-e Full time

    Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospectshas resulted in industry and peer recognition for our ground-breaking approach, a truly world-class...

  • Service Desk Expert

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    4 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    1 month ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Fujitsu Full time

    ISAM EngineerDo you have the following skills, experience and drive to succeed in this role Find out below.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our...

  • Service Desk Expert

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Service Desk Expert

    4 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    4 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM Engineer Service Operations Location Chippenham We are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This...

  • Service Desk Expert

    4 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for...

  • Service Desk Expert

    1 month ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Service Desk Expert

    4 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Service Desk Expert

    1 month ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Service Desk Expert

    1 month ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    1 month ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...