Service Desk Analyst

7 days ago

Chippenham, Wiltshire, United Kingdom Wincanton Full time

Wincanton is recruiting for a Level 2 Service Desk Analyst to join the team in our Chippenham Head Office.

The Level 2 Service Desk Analyst is a function within the Service Desk providing 2nd level support including Event Management, Application and Infrastructure Support as well as providing a single first point of contact to all users. As such the successful candidate will have a broad range of technical skills and a proactive attitude willing to make this role their own, as well as a strong customer service mindset and 'can do' attitude.

Service Desk Hours of work Mon-Fri 07:00–19:00 based in our Chippenham Head Office

The 2nd line team primarily work 08:30 – 17:00 out of Chippenham Head Office but may occasionally be required to work additional hours depending on business requirements. Some occasional travel may also be required for site visits or tech bars.

Key Accountabilities

· Responsible for providing 2nd level support for operational services in line with the Service Level Agreements

· Following and enhancing ITIL processes (Event, Problem, Knowledge, Change and Incident)

· Provide a single point of contact for all customers and users of Wincanton IT

· Take ownership of the Incidents raised by the L1 Service Desk team and see through to resolution

· Perform trouble shooting and Incident resolution according to Standard Operating Procedures (SOPs)

· Liaise with the various Infrastructure, Networks, Application Support Teams and Business teams as well as 3rd Party suppliers to ensure Incidents are resolved within SLA

· Event Management of Infrastructure, Network and live operational Services

· Security Patching of the Desktop and Server estate

· Software delivery and packaging via SCCM

· Transitioning of Application support tasks from the Application Support teams into the Service Desk team

· Application support of live services including Warehouse, Transport and Fulfilment Apps

· Communicate customer updates in a positive and professional manner

· Training and assisting L1 Analysts providing support and assistance as required, assisting leading the team and improving first time fix and customer satisfaction

· Maintain Incident and Service Request tickets in the Service Management toolset with accurate information relating to actions taken, escalation and resolution

Experience

· Proven track record working in a Service Desk and 2nd Line role with a minimum of 3 years in IT Service Desk / 2nd line positions

Required Skills

· Proactive individual able to work in a fast-paced and constantly changing environment, self-starter with an eagerness to learn and take on responsibilities

· Customer focussed attitude with positive approach to problem solving and diagnostic skills

· Team player; works with, supports, leads and mentors the rest of the team as required

· Good knowledge of service management toolsets and best practice

· Proven experience & understanding of IT infrastructure, Desktop and Networks

· ITIL Foundation or evidence of working within the ITIL framework

· Span of technical knowledge including

1. Strong Office 365 administration using poweshell and other common tools

2. Microsoft SCCM software packaging and delivery to Workstation and Server

3. Monitoring toolsets . Solar Winds or NagiosXI

4. Active Directory

5. All Microsoft operating systems from Windows 7 – Server 2022

6. Understanding of VMWare

7. Citrix administration

8. Basic SQL Administration

Nice to have

· Experience of automation suites

· Experience of leading a team or in a senior analyst position

· SDI Accreditation

· Familiarity of Linux, AIX, UNIX

· Experience of MDM (Mobile Device Management) solutions

About Us:

Wincanton is a leading third party logistics (3PL) and supply chain solutions provider in the UK and Ireland. As the largest British logistics company we work in industry sectors as diverse as milk, defence, energy, retail, consumer goods and construction, supporting every stage of development and adding value through our supply chain expertise and innovative approach to logistics challenges. With over 17,000 colleagues across more than 200 sites and a 3,400 strong fleet of vehicles, we put our customers at the heart of everything we do and our mission is "to make our customers business's better, every day."

Our people are at the core of our business and what makes Wincanton great. That's why we provide significant opportunities for career progress, as well as training enrichment and multi-skilling, in a dynamic working environment.

  • Service Desk Team Lead

    6 days ago

    Chippenham, Wiltshire, United Kingdom Sanderson Recruitment Plc Full time

    Service Desk Team Lead**Bespoke SoftwareChippenham (Hybrid)£45,000The Service Desk Team Lead role is an exciting new role within a software business in ChippenhamThe Service Desk Team Leader sits within the Operations Team and will form the bridge between sales, project, and support, focusing on customer retention and satisfactionAs a Service Desk Team Lead...

  • Service Desk Engineer

    7 days ago

    Chippenham, Wiltshire, United Kingdom Exponential-e Full time

    Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospectshas resulted in industry and peer recognition for our ground-breaking approach, a truly world-class...

  • Service Desk Expert

    7 days ago

    Chippenham, Wiltshire, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    7 days ago

    Chippenham, Wiltshire, United Kingdom Fujitsu Full time

    ISAM EngineerDo you have the following skills, experience and drive to succeed in this role Find out below.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our...

  • Service Desk Expert

    7 days ago

    Chippenham, Wiltshire, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Support Desk Advisor

    6 days ago

    Chippenham, Wiltshire, United Kingdom Siemens Mobility Full time

    Job ID:Company: Siemens Mobility LimitedOrganization: MobilityJob Family: EngineeringExperience Level:- not definedFull Time / Part Time: EitherRemote vs Office: Hybrid (Remote/Office)Contract Type: PermanentWe have an exciting opportunity available for a Support Desk Advisor / Support Engineer to join us in the Customer Services team supporting the Rail...

  • Service Desk Expert

    7 days ago

    Chippenham, Wiltshire, United Kingdom Fujitsu Full time

    ISAM EngineerService Operations**Location ChippenhamCore Skills Process orientated. Excellent communicator both verbally and written. Comfortable with working towards SLAs and KPIs. Establishes working relationships with customers to deliver and enhance the service. Takes ownership in obtaining the information, evidence, and data required to diagnose and...

  • Service Desk Expert

    6 days ago

    Chippenham, Wiltshire, United Kingdom Fujitsu Full time

    Service OperationsLocation ChippenhamCore Skills Process orientated. Excellent communicator both verbally and written. Comfortable with working towards SLAs and KPIs. Establishes working relationships with customers to deliver and enhance the service. Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more...

  • Multi-lingual Customer Support Representative

    6 days ago

    Chippenham, Wiltshire, United Kingdom Peak Technologies Full time

    About the Job_Located at: _Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6LH United KingdomScheduling: Monday-Friday starting at 6am, 7am, or 8am Fulltime / 40 hours per weekJOB SUMMARY & SCOPE Working within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak Technologies customers. Ensure that...

  • Technical Support Representative

    6 days ago

    Chippenham, Wiltshire, United Kingdom Peak Technologies Full time

    _Located in either of the 2 below locations:_ Unit1, Bumpers WayBumpers Farm Industrial EstateChippenham, WiltshireSN14 6LH United Kingdom Unit 11N, Ard Gaoithe Business ParkClonmel, Co. TipperaryE91 C3W8, IrelandScheduling: Monday-Friday starting at 6am, 7am, or 8am Fulltime / ~39 hours per weekJOB SUMMARY & SCOPE Working within the Peak Technologies...

  • Recruitment Consultant Hybrid

    7 days ago

    Chippenham, Wiltshire, United Kingdom Synergie Full time

    Acorn by Synergie is one of the leading recruitment specialists in the UK. We are looking for a Recruitment Consultant to join our Chippenham Branch.Acorn by Synergie was established over 30 years ago, has more than 40 locations across the UK and has the backing of Synergie - Europe's 5th largest recruitment company. This is an exciting time to join Acorn by...

  • IT Support Engineer

    6 days ago

    Chippenham, Wiltshire, United Kingdom Exponential-e Full time

    Overall purpose of the job:Vysiion have a great opportunity for an IT Support Engineer to join our IT team based in Chippenham.We are looking for an enthusiastic and personable individual who likes to be kept busy and is keen to learn and develop. As part of the IT team, your role will be to provide 1st & 2nd line support to our staff across the business...

  • Development Engineer

    7 days ago

    Chippenham, Wiltshire, United Kingdom New Resource Recruitment Full time

    We are delighted to be working on behalf of a high-end innovative manufacturer who are experiencing sustained and unprecedented growth within the automotive, aerospace, industrial and defence arenas.As you grow, learn and develop, your responsibilities will expand into:Main duties: Work with leadership team, production staff, customers, collaboration...

  • Second Line Support Engineer

    6 days ago

    Chippenham, UK, Wiltshire, United Kingdom Robert Half Full time

    Exciting opportunity due to the current 2nd line support engineers being promoted to 3rd line support. 12 Month FTC - Full Time Contract with a great chance of turning into a permanent position. Job Description:We are seeking a dedicated individual to provide 2nd level support for operational services, ensuring alignment with Service Level...

  • Automation Test Team Lead

    7 days ago

    Chippenham, Wiltshire, United Kingdom SSS Public Safety Full time

    We have an exciting opportunity for an Automation Test Team Lead to join our successful and expanding company.This role is largely internally facing, working within an agile software development team.The primary focus of the role is to develop the Automation Test Strategy alongside the Solution Assurance Director, to include assisting in the identification,...

  • Service Desk Analyst

    3 weeks ago

    Chippenham, United Kingdom Wincanton Full time

    Wincanton is recruiting for a Level 2 Service Desk Analyst to join the team in our Chippenham Head Office. The Level 2 Service Desk Analyst is a function within the Service Desk providing 2nd level support including Event Management, Application and Infrastructure Support as well as providing a single first point of contact to all users. As such the...

  • Service Desk Team Leader

    3 weeks ago

    Chippenham, United Kingdom Wincanton Full time

    **Overview** Reporting to the Service Desk Manager, the Service Desk Team Lead will manage a team of service desk agents with the responsibility of monitoring and management of all 1st level IT services in line with agreed SLA’s. The role will be responsible for the end to end ownership of all incidents and service requests coming through the IT Service...

  • Service Desk Team Lead

    7 days ago

    Chippenham, United Kingdom Sanderson Recruitment Plc Full time

    Service Desk Team Lead **Bespoke Software Chippenham (Hybrid) £45,000 The Service Desk Team Lead role is an exciting new role within a software business in Chippenham! The Service Desk Team Leader sits within the Operations Team and will form the bridge between sales, project, and support, focusing on customer retention and satisfaction! As a Service...

  • Service Desk Team Leader

    1 week ago

    Chippenham, United Kingdom iO Associates Full time

    We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. We are currently seeking a dynamic and experienced Service Desk Team Leader to join our team on a permanent basis! As the Service Desk Team Leader, you'll report directly to the IT Manager and oversee our service desk operations. This role offers...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    4 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerMake sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for...

  • Service Desk Expert

    1 month ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Service Desk Expert

    1 month ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Service Desk Expert

    1 month ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM Engineer Service Operations Location Chippenham We are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Service Desk Expert

    4 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM Engineer Service Operations Location Chippenham We are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This...

  • Service Desk Expert

    1 month ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    1 month ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerService OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role...

  • Service Desk Expert

    3 weeks ago

    Chippenham, United Kingdom Fujitsu Full time

    ISAM EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Service OperationsLocation ChippenhamWe are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional...

  • Support Desk Advisor

    2 months ago

    Chippenham, United Kingdom Siemens Digital Industries Software Full time

    We have an exciting opportunity available for a **Support Desk Advisor / Support Engineer** to join us in the Customer Services team supporting the Rail Infrastructure business in Chippenham. In this role, you will work within the Siemens Mobility Customer Service Desk, triaging Rail Infrastructure issues across multiple products and solutions and providing...