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Monitoring Executive
2 months ago
**Monitoring Executive - Telephony**
**Fixed Term - 12 Months**
**Full Time - 37.5hrs per week**
**Salford Quays/ Brighton/ Leeds/ Staines - Hybrid working**
**£27K - £30K DOE + Excellent Benefits**
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
**Role Overview**
The purpose of this role is to conduct expert and pragmatic monitoring activity to support the business in mitigating or eliminating risks and enabling Bupa insurance to confidently meet its objectives and regulatory expectations whilst ensuring our customers outcomes are fair and appropriate.
The role holder will provide independent Quality Assurance for our telephony Sales teams and regulatory assurance to Third Party & Affinity relationships, enabling the successful delivery of the Bupa’s distribution strategy. They will ensure all TPD and affinity relationships are managed effectively and within risk appetite to ensure successful adherence to the control framework, contractual obligations and regulatory requirements.
**What you’ll do**
- Focusing on compliance monitoring, thematic reviews and assurance work based on a risk-based compliance monitoring programme
- Assess the business against adherence to relevant regulatory rules, guidelines and codes as well as internal policies and procedures
- Collate, analyse and record information in preparation for undertaking face-to-face and desk-based monitoring work
- Attend joint meetings with field sales staff and provide QA assessments on the meetings & records held
- Prepare formal reports on the findings of monitoring reviews in the agreed format
- In conjunction with Compliance team and Business Assurance team management, assist in the presentation of report findings to the business in a constructive, professional manner, finding solutions where issues have been identified
**What you’ll bring**
- Experience working in the compliance monitoring function of a regulated firm - knowledge of general insurance and / or care provisioning would be required
- Excellent working knowledge of FCA & PRA Handbooks, CQC Outcomes and wider requirements including risk management, information security and financial crime
- Subject matter expert for regulatory requirements applicable to the financial sector & outsourced / third party relationships.
- Substantial knowledge of audit, QA and reporting methodologies.
- Substantial knowledge and experience of monitoring Regulatory Risk policies.
- An ability to plan reviews from inception to reporting stage and to work to strict timeframes
- Ability to work under pressure and manage multiple business stakeholders
**Why Bupa?**
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:
- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance programme
- Workplace pension
- Online discounts covering your everyday shopping, entertainment, eating out and more.
**Diversity and Inclusion**
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
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