Customer Billing Specialist

5 days ago

Stratford, United Kingdom Intelligence Full time

**Work Location**: UK, Stratford + Hybrid

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, products and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

The Customer Billing Specialist is responsible for supporting Ford Pro customers with billing, invoice and payment related needed. The Customer Billing Specialist responsibilities include invoicing, account updates to clients, assisting with payment and addressing/resolving customer questions and issues related to late payment/collections. This role plays an important function in the customer lifecycle for Ford Pro Solutions to provide a timely and customer centric methodology in providing seamless invoicing and billing support within the Ford Pro Global Enablement Organization.

**What you’ll do to contribute to our success**:

- Month-End Billing and Invoice Processes
- Late Payment Reporting
- Billing reconciliation
- Monitor all accounts for late paying customers and customers exceeding credit limits
- Contact customers regarding overdue accounts and determine the reason for non-payment
- Issue dunning letters and suspension of service notifications to overdue accounts
- Provide recommendations for accounts that need to be transition ed to collection agency
- Process small claim court complaints
- Provide comprehensive recommendations to leadership where bad debt write-off is required
- Maintain accurate records about interactions with customers
- Showcase a strong balance between protecting Ford Pro revenue and doing what is right for the customer
- Analyze, resolve and respond to billing inquiries within a defined SLA
- Responsible for customer billing cases, including the coordination of tasks assigned to cross functional teams
- Liaise with customers and manage customer case activity in line with SLA, KPI with performance of regular monitoring and follow-up
- Clear and concise verbal and written communication skills; ability to communicate with all customers in a professional manner
- Communicated updates effectively to Customer Enablement and Support team members
- Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings

**The minimum requirements we seek**:

- Proven and relevant customer billing or collections, in a high-growth and fast-paced SaaS environment.
- High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers
- Excellent communication, listening and interpersonal skills
- Ability to navigate political arenas with ease as well as persuade, influence, and sell change effectively while projecting a professional image
- Adaptability and flexibility
- Accountability and execution oriented
- Curious/challenges the status quo
- Creativity and critical thinking skills
- Self-confidence and the ability to work independently

**Additional Information**:
If you’re interested in this position and unsure if you should apply, particularly if you’re concerned that you might have ‘some’ but not ‘all’ of the qualifications and skills outlined for this role, we would like to hear from you.

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