Facilities Administrator

4 months ago

Reading, United Kingdom MAPP Full time

**Description**:
MAPP is the UK’s leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

**Title, Team and Role Summary**:
**Title **:Facilities Administrator
***

**Team**: Site - Parks
***

**Who Does This Role Report Into? **Facilities Manager
***

**Role Summary / Purpose and Scope**

To provide a professional and efficient administration support service to the Winnersh Triangle (FM) team to deliver MAPP standards, policy, procedures, MAPP FM/PM Best Practice and excellent client care overall. Comprises Park / FM administration tasks and projects as identified with focus on financial management aspects.

This role will be 37.5 hours per week.

**Skills, Knowledge and Values**:
**Skills (People & Technical)**
- Operate as the central point of dedicated contact and liaison for the Park FM team.
- Take overall responsibility for management of the Park FM Office at Winnersh Triangle
- Deal appropriately with the mail, contracts and urgent messages, items for signature and confidential informationMaintain effective systems for electronic / digital filing, information retrieval, the reproduction of documents when required and file archiving. Create and manage Park FM files in accordance with audit guidelines.
- Update, amend, present weekly / monthly reports, trackers and schedules
- Support service charge budget, quarterly variance, reconciliation and CIS reporting exercises in order to achieve client SLA / KPI.
- Support credit control and debt management activity generally in liaison with suppliers, Park FM team, MAPP Help Desk, MAPP Procurement and MAPP finance teams.
- Check and confirm MAPP fee raising schedules (rent / service charge / utilities recharges) and for non-recoverable void costs (to include Business Rates) liaison with client, Park FM and MAPP finance teams
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

**Values & Behaviour**
- Exhibition of MAPP Values**:Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing

**Experience and Salary**:
**Level of Experience / Certifications**

Experience of working in a similar role

**Salary Range (Based on Experience)**

**£27,000 to £32,000 **per annum, depending on experience.

**About MAPP**:
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.

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