Application Support Analyst

2 weeks ago


Chertsey, United Kingdom Copperfield Recruitment Ltd Full time

**Application Support Analyst - £40,000 - £42,000 based in Chertsey with remote working**
**This is a fantastic opportunity for an experience Application Support Analyst to join a global software organisation where long term career progression exists.**
Duties/attributes:

- To be responsible for the administration of all incidents raised with the service desk from our Customers.
- To understand our Customers’ short and long term strategies, advise and assist with products to facilitate these needs.
- To be fully conversant with the core functionality of products and that of general disciplines
- To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and issues/pressures.
- To establish and maintain high levels of call ownership - resolving, progressing and managing all calls to a satisfactory conclusion on the call management system, ensuring that appropriate parties (including the caller) are kept up to date on call progress.
- To establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels.
- To understand and operate the escalation procedure within the defined limits of time, knowledge and level of contracted support.
- To support the development of internal systems.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.



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