Head of Operations

6 months ago

Liverpool, United Kingdom Liverpool's Royal Court Full time

**Liverpool’s Royal Court Theatre is now hiring.**

Liverpool’s Royal Court Theatre has been producing high quality, accessible theatre for over 18 years. We present real Liverpool lives on stage and celebrate all that is good about Liverpool’s rich culture. We became an Arts Council National Portfolio Organisation in 2018. The theatre is one of the largest producing theatres in the North of England and we are proud to be recognised as successfully engaging non-theatre audiences and participants from some of the most deprived social and economic areas of the UK.

Opportunity - **Head of Operations**
- 28 days holiday per year (including Public Holidays)
- Pension contributions
- Health and Wellbeing Support
- Access to multiple discounted travel to work schemes to suit most employees
- Complementary tickets to all main house shows
- An invitation to dress tech night for all main house shows
- Staff discounts on meals and drinks in our café and bar

**About this role**:
Liverpool’s Royal Court Ltd generates 95% of its income from tickets, food and beverage sales meaning this new role is vital to the organisation, calling for a leader who is able to manage and motivate a diverse workforce on a daily basis. Duties are wide and varied and require a person with excellent organisational and communication skills. It requires a resilient individual who can both serve others and act on her/his own initiative, using common sense and discretion, while working to deadlines and the highest standards. The role will require working closely with the Senior management Team to ensure that the theatre and Courtyard Bar & Restaurant are well managed at all times.

**Job title: Head of Operations**

**Responsible to**: Chief Executive

**Location**: Liverpool’s Royal Court, 1 Roe St, Liverpool, L1 1HL

**Contract**: Permanent, full-time

**Salary**: £40,000 - £45,000 depending on experience

**Hours**: 40-48 hours per week flexible hours in line with the needs of the role and organisation

**Main Duties**:

- Develop and supervise comprehensive operational strategies, aligning them with organizational goals and objectives.
- Supervise and lead the senior team of FOH & CY Staff while making sure that the processes underlying the auditorium, studio, bars, coffee shop and courtyard operate smoothly.
- Institute streamlined and efficient processes to optimize productivity and improve overall operational effectiveness.
- Ensure strict adherence to all applicable regulations, industry standards, and compliance requirements, fostering a culture of adherence and continuous improvement.
- Foster collaboration and coordination with other departments, establishing seamless communication channels to ensure integrated and smooth overall operations.
- Demonstrate innovation in revenue generation strategies, exploring and implementing novel approaches to enhance financial outcomes for the department and the organization, aligning with the organisation’s budget.
- Exercise effective financial management and report regularly by overseeing the budget, allocating resources, and identifying opportunities for cost savings without compromising operational efficiency.
- Actively participate in strategic decision-making processes while being innovative, providing valuable insights and recommendations based on an understanding of operations, market trends, and industry dynamics. Contribute to the development of the organization’s overarching strategic vision.

**Reporting**
- Oversee and report daily show reports and sales figures. Report and document any issues or complaints from the general public.
- Understand all stock control processes and reporting, including organising, counting, and ordering stock
- Oversee and report on income/ expenditure budgets, GP, etc.

**Other**
- Manage the process of setting up the theatre and Courtyard for any external hires and/or internal meetings booked in any of the theatre’s public spaces.
- Manage and lead the daily jobs list across the theatre and Courtyard while liaising with the Facilities Manager to ensure that jobs are carried out to an agreed timetable.

**Essential Requirements**
- Personal licence to enable you to be the Designated Premises Supervisor
- Excellent organisational skills
- Excellent management skills
- Excellent interpersonal skills and ability to deal with the general public on a daily basis
- Good knowledge of health and safety requirements and fire procedures
- Good understanding of reporting and meeting targets
- Good sense of humour

**Desired Requirements**:

- Qualifications in or good knowledge of Health and Safety legislation and requirements
- Smart appearance

**How To Apply**
- An up-to-date CV
- The names and contact details for two referees, one of whom should be your current or most recent employer, if possible. We will not contact any referees without your prior permission

**Salary**: £40,000.00-£45,000.00 per year

**Benefits**:

- Canteen
- Company ev

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