Head of IT Operations Manager

3 days ago


Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time
Job Title: Head of IT Operations Manager

We are seeking an exceptional Head of IT Operations Manager to lead our IT operations team at Ascent People Ltd. As a key member of our leadership team, you will be responsible for delivering high-quality IT services to our clients.

In this role, you will work closely with our Technology, Strategy & Governance and Security teams to drive stakeholder satisfaction with IT services. Your deep understanding of service management principles, frameworks (ITIL), and best practices will enable you to make informed decisions and drive process improvements.

The estimated salary for this role is £90,000 - £120,000 per annum, depending on experience. If you have strong project management skills, adept at analysing complex situations and problem-solving, and a critical thinking and quick decision-making abilities, we would like to hear from you.

Key Responsibilities:

  • Developing a deep understanding of projects to gain insights into the scope of service delivery.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation.
  • Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources.
  • Educating departmental staff on the effective use of conference room technology.


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