Customer Service Officer
5 days ago
Customer Service Officer
Akton Recruitment has an opening for Customer Service Officers in Bognor
**Please note - 37 hrs per week, with weekend working and bank holidays expected. Service hours 9am to 5pm, may change to 8am to 8pm (shift patterns 8-4, 9-5 or 12-8) if demand for service is high.
Weekly attendance at Durban House, Bognor Regis required, more office days may be required where training needs indicate.**
The Community Hub has been designed to provide a function that helps to keep
residents safe during the COVID19 crisis by meeting their urgent and ongoing
need. The Community Hub front door is delivered by the Customer Experience
Service where we help customers understand the support that is available to
them, helping them to remain self-sufficient, but recognising 'need'. The
Community Hub manages inbound calls from residents and makes outbound
calls supporting Central Government.
The role is responsible for providing a transactional front-line service direct to
customers, providing solutions to queries and issues raised, for example,
making outbound calls. The focus of this role is to deliver a truly customerfocused service which delivers 'Customer Excellence' standards consistently and supports the residents of West Sussex.
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