Customer Service Officer

3 months ago

Bognor Regis, United Kingdom WSCC Full time

**The Opportunity**
We have a new and exciting opportunity to join our Customer Service Centre.

This is a role that requires someone with excellent communication and interpersonal skills as well as prioritising between competing demands and remaining calm when dealing with customers’ complex needs and emotions.

You will endeavour to deliver a truly customer-focused service which delivers and aligns to our customer promise consistently and supports the residents of West Sussex, Officers of the Council, and professionals.

You will use your initiative and judgement to decide how best to respond to a query, including asking colleagues to draft responses, referring customers to other organisations and/or colleagues, sending interim correspondence.

**For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached**.
**About You**
Along with great customer service skills, you will have excellent IT skills including good knowledge of Microsoft packages, specialist software, social media, and other required IT products.

You will be able to demonstrate excellent communication and interpersonal skills, communicating on several different levels with multiple stakeholders and adapting your style accordingly.

You will be confident receiving and making telephone calls as well as providing feedback on improvements within the team.
**Rewards and Benefits**
From flexible working (where possible) to access to our Employee Assistance Programme, we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role.

You will benefit from **25 days** annual leave, rising to 28 days after 5 years’ service plus the opportunity to buy additional leave, an excellent** **local government pension scheme as well as a range of discounts giving our staff access to hundreds of offers.

For more information about the wide variety of benefits you can take advantage of please visit our **Rewards and Benefits page.**
**Further Information**
The reference number for this role is** CPP00958.**

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

RSi

Job Reference: CPP00958

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