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Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Advisor to join our team in Bognor Regis, United Kingdom. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Job OverviewThe successful candidate will be the first point of contact for customers, providing timely and effective resolutions to their queries. Key responsibilities include handling incoming calls, emails, and chat inquiries, as well as providing accurate information regarding products and services.
Key Responsibilities- Handle high-volume queries from customers via phone, email, or chat platforms.
- Provide excellent communication and problem-solving skills to resolve customer issues efficiently.
- Process customer orders, manage account information, and maintain accurate records of customer interactions.
- Collaborate with other departments to ensure seamless customer satisfaction.
- Prior experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and interpersonal skills, with the ability to handle diverse customer personalities.
- Able to work under pressure, maintaining attention to detail while handling multiple tasks simultaneously.
- Proficient in Microsoft Office and CRM systems, with a willingness to learn new technologies.
- A competitive salary of £25,000 - £28,000 per annum, depending on experience.
- A comprehensive pension scheme and health insurance benefits.
- Ongoing training and development opportunities to enhance your skills and career progression.
- A supportive and dynamic work environment that values employee growth and well-being.
Please submit your CV for consideration if you are a motivated individual with a passion for delivering top-notch customer service.
