Customer Service Advisor

1 week ago

Bognor Regis, United Kingdom Futures Recruitment Services Ltd Full time

**Principal responsibilities are for key performance indicators (productivity, delivery of information accurately, call quality, punctuality, adherence and attendance)**
- To ensure personal targets are met including call quality and productivity.
- Collect good and bad customer journeys to ensure service delivery is continuously developed and improved.
- Deliver high levels of customer service to local citizens and all clients. Ensuring the customer is at the heart of all decisions made.
- Actively promote service excellence and continuous improvement.

**Competencies required**;
- Team working - ability to work in a team environment, be able to recognise his or her own role, and impact on the team, as a team member.
- Communication - good levels of written and oral communication.
- Ability to use relevant technologies including Social Media.
- Influencing - follows logical sequences in discussions and be able to put forward suggestions or points in a convincing manner.
- Decision making - considers all pertinent facts and makes consistent decisions in a timely manner.
- Treats people as individuals and deals with their enquiry accordingly.
- To view training as an enabler to develop within the customer service advisor role.
- Ability to identify continuous improvement ideas.

**Working conditions**;
The Customer Service Centre is open between the hours of 8.00 and 18.00, Monday - Friday. There are various shift patterns to cover these times

Hybrid remote position - Mix of office work and work from home. Office-only work is available if working from home is not convenient.

**Job Types**: Full-time, Temporary contract
Contract length: 2 months

**Salary**: £10.90 per hour

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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