![Coconut Lane](https://media.trabajo.org/img/noimg.jpg)
Customer Service/admin Assistant
2 months ago
Cocopup is the sister brand of Coconut Lane which launched during lockdown when our founder Jess got her adorable ball of fluff, Ralph (a regular visitor to our office). Cocopup brings you luxury and top-quality dog accessories, and wait for it... of course everything is matching. Cocopup is only 3 years old, but is seeing really exciting growth, especially with global opportunities. We're really excited to take Cocopup to the next level and become the go-to brand for chic and instagrammable dog accessories. Again, we've built a huge social community with a close tight-knit rep scheme at the core of this.
**Duties and Responsibilities**:
- Work closely with the Customer Service Manager to work through the Customer Service inboxes for both Coconut Lane and Cocopup - responding to all enquires quickly, efficiently and politely.
- Processing refunds and exchanges
- Helping the wholesale team pick and package up orders for retailers
**Requirements**:
- Minimum 1 year Customer Service Experience
- Extremely good written English, perfect puntuation and spelling
- Most important, you must love dogs
**The Coco-Culture**:
We're currently a team of ten females, all aged between 22-32. Our office is based in Witney, Oxfordshire above our warehouse where our founder Jess' mum and brother (Helen and Jack) do all our fulfilment (with the support of their amazing team). There's a family-feel to the whole warehouse/office, we have fun but also work really hard.
At Coconut Lane we value hard work, the day doesn't always end at 5pm, our ten employees always go above and beyond to get their work done, which sometimes will entail working late or popping online for an hour or so at the weekend. We work hard and play hard, but that comes with the benefit of being part of a lovely community, we're all friends as well as colleagues, with regular socials and team lunches providing everyone with a well-deserved break. As well as a competitive salary we offer a monthly allowance of products and a 50% staff discount as well as free tea, coffee, hot chocolate, etc. (and regular cake) when you’re in the office. Oh, and there’s the obligatory Christmas and Summer parties / gatherings that we put on with the warehouse team to look forward to
**Job Types**: Full Time, 6-Month Contract with the possibility of further role at the end
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
**Salary**: £23,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Witney, OX29 0YG: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 10/04/2024
Expected start date: 29/04/2024
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