Customer Service Advisor

4 months ago

Witney, United Kingdom Publica Full time

**Customer Service Advisor**

**Witney**

**Permanent - 25 hours per week, Monday to Friday 9 am to 2 pm**

We are currently seeking a dedicated and enthusiastic Customer Service Advisor to join our team.

As a Customer Service Advisor at Publica, you will play a pivotal role in providing exceptional customer support and maintaining strong relationships with our valued customers. Customer service is the first point of contact, processing and resolving enquiries. We cover a wide range of council services via various channels.

To succeed in this challenging role, you must be able to demonstrate the skills necessary to work under pressure within a fast-paced environment, using multiple systems.

With a strong commitment to customer satisfaction, we strive to deliver the highest level of service, ensuring a positive experience for every customer.

You will be part of an engaging supportive team and will receive all the training and support needed to carry out this role to a high standard. If you have a positive attitude and are keen to deliver excellent customer service, we would love to hear from you.

**Responsibilities **
- Respond to customer enquiries and provide accurate and timely information regarding our services
- Handle customer complaints and resolve issues in a professional and efficient manner
- Maintain a high level of product knowledge to address customer queries effectively
- Collaborate with other team members to ensure a seamless customer service experience
- Ensure customer satisfaction by going above and beyond to meet customer needs and Publica values
- Keep detailed records of customer interactions

**You will need**
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
- Outstanding ICT and keyboard skills with the ability to simultaneously use multiple systems and screens at a fast pace.
- Excellent active listening skills that demonstrate a customer focus and understanding and have the ability to interpret customer requests for information.
- Previous customer service experience ideally in a call centre though not essential.
- To have the ability to multitask and demonstrate good communication and organisational skills.

For more information about this role please see the Job Description/Person Specification.

**Special Conditions**
- BPSS
- Ability to travel

**Who are we**

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is a unique place to work - we’re a local government organisation with a twist Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

**What can we do for you**
- Flexible working arrangements _(depending on the role)_
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of 5% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with huge tax and NI savings to be made on electric cars
- Access to digital financial advice (covering your pension scheme, mortgages and other finances)
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary

These are just a handful of the benefits that you can enjoy when you join us

  • Customer Service Advisor

    3 months ago

    Witney, United Kingdom Meridian Full time

    We are looking for a Customer Service Advisor to work for a company in Witney. This is a full-time, office-based position with a salary of £23,415, with an annual bonus paid when the team hits their targets, in which they are consistently successful. The hours are Mon - Fri, 8.30-5.30 during their busy winter season and Mon -Fri, 9-5 throughout the quieter...

  • Customer Service Advisor

    3 months ago

    Witney, United Kingdom Publica Full time

    **Customer Service Advisor** **Witney** **Permanent - 25 hours per week, Monday to Friday 9 am to 2 pm** We are currently seeking a part time dedicated and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor at Publica, you will play a pivotal role in providing exceptional customer support and maintaining strong...

  • Customer Service Advisor

    3 months ago

    Witney, United Kingdom Publica Full time

    **Customer Service Advisor** **Witney** **Permanent - 25 hours per week, Monday to Friday 9:00am-2:00pm** We are currently seeking a dedicated and enthusiastic, Part time, Permanent Customer Service Advisor to join our team. As a Customer Service Advisor at Publica, you will play a pivotal role in providing exceptional customer support and maintaining...

  • Customer Service Advisor

    3 months ago

    Witney, United Kingdom Publica Full time

    **Customer Service Advisor** **Witney** **Permanent - 37 hours per week, Monday to Friday 8:45am-5:00pm** We are currently seeking a dedicated and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor at Publica, you will play a pivotal role in providing exceptional customer support and maintaining strong relationships...

  • Customer Service Advisor

    4 months ago

    Witney, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Windrush leisure Centre in Witney. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through...

  • Customer Service Advisor

    3 months ago

    Witney, United Kingdom Publica Full time

    **Customer Service Advisor** **£26,178 - £26,795 pro rata, 25 hours per week** **9:00am-2:00pm Monday - Friday** **Up to 12 month fixed term maternity contract** **X2 Positions available** **Witney** **About the role** We are currently seeking a dedicated and enthusiastic Customer Service Advisor to join our team on a part-time basis. We have two...

  • Customer Service Advisor WeekendsNew

    2 weeks ago

    Witney, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisors at Windrush Leisure Centre In Witney. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks...

  • Customer Service Advisor

    3 months ago

    Witney, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Windrush Leisure Centre In Witney. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through...

  • Customer Service Advisor

    3 months ago

    Witney, United Kingdom Cottsway Full time

    **About Us** Cottsway formed in 2001 and we provide over 5,100 homes for rent and shared ownership for over 11,000 customers. Our homes are based in West Oxfordshire, Gloucestershire, Wiltshire and Worcestershire, and range from flats and bungalows to family homes. We have some of the strongest financial and governance ratings in the sector and we are...

  • Customer Service Advisor

    4 days ago

    Witney, United Kingdom APETITO Full time

    Overview The Role and Team This role is working 22.5 hours per week, any 3 in 6 days including bank holidays. The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics...

  • Customer Service Advisor

    3 days ago

    Witney, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Windrush Leisure Centre In Witney. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks...

  • Customer Advisor

    4 months ago

    Witney, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 8 hours per week** **Permanent Contract** **Shifts available: Monday - Sunday, 7.00am - 10.00pm** **£11.10 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q *Witney** We believe anyone can improve their home to make life better. Every day, we give our millions...

  • Customer Service Advisors

    3 months ago

    Witney, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Windrush Leisure Centre In Witney. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through...

  • Customer Service Advisor

    4 months ago

    Witney, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Windrush Leisure Centre In Witney. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through...

  • Customer Advisor

    4 months ago

    Witney, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **UK Notional hourly rate £12.78 per hour (Inclusive of an £0.57 per hour, store specific location allowance)** **B&Q Witney** We believe anyone can improve their home to make life better. Every...

  • Customer Service Representative

    3 days ago

    Witney, Oxfordshire, United Kingdom GLL Full time

    {"title": "Customer Service Advisor", "description": "At GLL, we're looking for a Customer Service Advisor to join our team at Windrush Leisure Centre in Witney. If you're passionate about delivering exceptional customer service, this is your chance to make a real difference.As a Customer Service Advisor, you'll be the first point of contact for our...

  • Customer Service Representative

    3 days ago

    Witney, Oxfordshire, United Kingdom GLL Full time

    {"title": "Customer Service Advisor", "description": "At GLL, we're looking for a Customer Service Advisor to join our team at Windrush Leisure Centre in Witney. If you're passionate about delivering exceptional customer service, this is your chance to make a real difference.As a Customer Service Advisor, you'll be the first point of contact for our...

  • Customer Advisor

    3 months ago

    Witney, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 12 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.10 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q *Witney** We believe anyone can improve their home to make life better. Every day, we give...

  • Christmas Customer Advisor

    3 months ago

    Witney, United Kingdom Boots Full time

    Summary Job Reference: - 217343BR Witney, High Street Fixed Term Full-time | Part-time We are now recruiting Christmas Customer Advisors for our Witney, High Street store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first...

  • Customer Service Specialist Apprenticeship

    1 week ago

    Witney, Oxfordshire, United Kingdom Mercedes-Benz Apprentice Programme Full time

    Customer Experience Specialist Service Advisor ApprenticeshipThis role is part of the Mercedes-Benz Apprentice Programme, where you will develop first-class customer service skills, including understanding customer and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey.As a Customer...