Customer Service Advisor
3 weeks ago
Our Client, an expanding online retailer offers a dedicated Customer Service Advisor the chance to become part of their success story
**Key Responsibilities Of Customer Service Advisor**
- Accurately records and logs interaction with customers and updates account information on internal systems
- Chasing and closing warm sales leads with confidence
- Liaise with suppliers to achieve a positive outcome for our customers in relation to customer service issues/damages
- Liaise with delivery teams to source accurate information for customer queries regarding current order status
- Produce shipping quotes for international customers, while trying to find the most suitable, cost effective price
- Patiently and confidently deal with customer complaints
- Actively aim to get 5* reviews from our happy customers
- Sensitively communicate changes to customers’ orders and find a suitable alternative where required
- Handle change of mind return requests, including dealing with the couriers
**Knowledge, Skills, and Abilities of Customer Service Advisor**
- Good level of written English and phone etiquette
- Experience working in a fast-paced, changing environment
- Experience dealing with a range of different customers
- Ability to work as part of a team
- High attention to detail
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