Technical Support Assistant

5 months ago


Wythenshawe, United Kingdom Timpson Ltd Full time

**Technical Support Assistant Key Department -Wythenshawe, Manchester**

**Full Time Position - 40 hours - Monday-Sunday rota 5 days out of 7**

**Responsibilities include.**
- _Give expert advice on all key cutting enquiries to our branch colleagues_
- _ Update and maintain special transponder key stocks and equipment._
- _Communicate with colleagues to keep the Key Centre at the forefront of key development_
- _Taking special orders from branches_
- _Communicate effectively with both internal and external customers_
- _Undertake or assist in project work as and when required_
- _Organise stock returns from branches_
- _Order stock and special keys from third party suppliers_
- _Learn all aspects of key cutting_

**Required skills**

Excellent telephone manner along with a passion for delivering the highest levels of customer service.

Strong IT skills

Self-motivated with great attention to detail

Able to use own initiative in solving problems

Flexibility and ability to adapt to Department needs.

Existing experience within a customer support role is highly desirable along with a great personality, bags of enthusiasm, self-motivated, a confident communicator and the ability to work to deadlines and independently.

Full training will be provided.

**All colleagues can enjoy all kinds of other great benefits, including**:
Free holiday homes

Discount card - up to 90% off for colleagues, up to 25% off for friends and family

An extra day off for your birthday

A paid day off for a child's first day at school

Annual salary reviews

Regular social events

Excellent promotion prospects (we promote from within, so you can go as far as you wish. All of our most successful colleagues started the same way that you are)

A £100 bonus when you get married

Mental health and wellbeing support - including FREE flu jabs and a 24-hour counselling helpline

and so much more

We are excited to welcome you to our amazing team.



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