Guest Service Agent

2 months ago

Edinburgh, United Kingdom IHG Hotels & Resorts Full time

**At InterContinental Edinburgh The George Hotel, we have an exciting opening to join our team as a Front Office Receptionist**

We are looking for someone who can commit to Full-Time, across a minimum of 5 shifts per week. Being flexible would be a great plus

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. At InterContinental, we pride ourselves in maintaining service of the highest standards, intertwined with local culture wisdom and international know-how.

We are paying £11.60 per hour, all overtime is paid for.

As a Front Office Receptionist your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members. We aim to make international travel more alluring by offering a ‘Slice of the InterContinental Life’, providing a sophisticated and cosmopolitan stay for our guests. To be part of our charismatic team the key skills & experience you’ll ideally already have are:

- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
- Passion for providing excellent customer service, wanting to go above and beyond for our guests
- Confident working on Hotel systems, experience working with Opera specifically is a big plus
- Willing to learn new things and work as part of our wider Hotel team

**So why work for us (aside from joining an awesome team )? Well, look no further**
- £11.60 per hour, paid overtime plus free meals whilst on duty
- Incentives to earn more each month with our Tronc programme (where eligible)
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
- Worldwide employee and friends & family hotel room rates plus an Overnight stay (for you and a plus 1) when probationary period passed
- 50% off on F&B when staying over in IHG properties on Employee Rate
- Discounts off your supermarket shop, other shopping and experiences through our portal
- 20% off Spa Treatments and £15.00 gym membership in our managed Edinburgh properties plus 25% off in all restaurants & Bars, within both Kimpton Charlotte Square & InterContinental Edinburgh The George, and an amazing 50% off in Burr & Co coffee shop
- Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
- Most importantly, we’ll help you grow, and develop you as an individual

**What is it like to work for InterContinental Edinburgh The George Hotel?**

InterContinental® Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy. We provide an exciting mix of a luxury InterContinental® experience combined with our unique character and charming building. Our very Burr & Co Coffee Shop regularly entice the George Street passers-by, whilst our beautiful Guest Rooms welcome guests from around the world looking to experience one of the most stunning cities Scotland has to offer (we are a bit bias).

**You must meet the legal requirements to work in the UK.**
- At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law._
- Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.._

**Job Types**: Full-time, Permanent

**Salary**: £11.60 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Gym membership
- Health & wellbeing programme
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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