Service Operations Advisor

5 months ago

Manchester, United Kingdom KP UK Full time

**Service Operations Advisor (Learner)
**Location**: Our office at Universal Square, Manchester with some home working

**Working pattern**:Full-Time

**Contract Type**: Permanent

**Number of roles**:Multiple

**Salary**: £22,500 per annum

**We are looking for a Service Operations Advisor (Learner) to join our team.**

As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with students, offering support and guidance throughout their students' journeys.

This is an excellent opportunity for somebody who is looking to expand their skills and build their career with an industry leader.

This is an office-based role with some home working.

Please note that this role is on a rotational shift pattern working between the hours of 8.00am and 8.00pm over 7 weeks with two weekend shifts.

A detailed job description can be viewed here

**What you’ll bring to the role**
- Excellent communication skills - both written and verbal
- Experience of working within a customer focused environment (preference would be from a call centre environment)
- Target driven and focused
- Personable and able to build rapport easily with students
- Ability to manage a significant workload
- Driven to provide excellence in service
- Proactive and a desire to make a difference
- Team player
- Willing to work within the business required hours

**What we do**

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

**What we believe in**

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

**Our Values**

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together

**What we offer**

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

**How to apply
Shortlisted applicants will be asked to take part in a short telephone discussion, following this, suitability is assessed for an interview which may be at our Manchester based office.

**Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

**Application Support
**Reasonable Adjustments
LI-NU1

£22,500 per annum

  • Customer Service Advisor

    4 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...

  • Customer Service Advisor

    5 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Debt Advisor

    5 months ago

    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...

  • Service Operations Advisor

    2 weeks ago

    Manchester, United Kingdom Uniting Holding Full time

    Service Operations AdvisorWe are seeking a highly skilled Service Operations Advisor to join our team at Uniting Holding. As a Service Operations Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone, email, and chatResolve...

  • Service Operations Advisor

    4 weeks ago

    Manchester, United Kingdom Uniting Holding Full time

    Service Operations AdvisorWe are seeking a highly skilled Service Operations Advisor to join our team at Uniting Holding. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services.Key Responsibilities:Provide exceptional customer service and support to our clientsWork closely with our operations team...

  • Service Operations Advisor

    4 weeks ago

    Manchester, United Kingdom Uniting Holding Full time

    Service Operations AdvisorWe are seeking a highly skilled Service Operations Advisor to join our team at Uniting Holding. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services.Key Responsibilities:Provide exceptional customer service and support to our clientsWork closely with our operations team...

  • Service Operations Advisor

    1 month ago

    Manchester, United Kingdom Uniting Holding Full time

    Service Operations AdvisorWe are seeking a highly skilled Service Operations Advisor to join our team at Uniting Holding. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services.Key Responsibilities:Provide exceptional customer service and support to our clientsWork closely with our operations team...

  • Service Operations Advisor

    4 weeks ago

    Manchester, United Kingdom Uniting Holding Full time

    Job SummaryWe are seeking a highly skilled and motivated Service Operations Advisor to join our team at Uniting Holding. As a Service Operations Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via phone, email, and other communication...

  • Customer Service Assistant

    5 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Sales Advisor

    5 months ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Casual work attire - Relaxed atmosphere - Regular social events **Responsibilities**: - Greet customers and provide excellent customer service. -...

  • Sales Advisor

    4 months ago

    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Casual work attire - Relaxed atmosphere - Regular social events **Responsibilities**: - Greet customers and provide excellent customer service. -...

  • Service Advisor

    1 month ago

    Manchester, United Kingdom Auto Skills UK Full time

    Service Advisor Job Description **About the Role** We are seeking a highly motivated and experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our Service Department, providing exceptional customer service, and driving sales growth. **Key Responsibilities** *...

  • Service Advisor

    1 month ago

    Manchester, United Kingdom Auto Skills UK Full time

    Service Advisor Job Description **About the Role** We are seeking a highly motivated and experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our Service Department, providing exceptional customer service, and driving sales growth. **Key Responsibilities** *...

  • Service Operations Advisor

    4 weeks ago

    Manchester, United Kingdom Uniting Holding Full time

    Service Operations Advisor (Learner)Location: Our office at Universal Square, Manchester with some home workingWorking pattern: Full-TimeContract Type: PermanentNumber of roles: MultipleSalary: £24,500 per annumGrade: K2We are seeking a Service Operations Advisor (Learner) to join our team at Uniting Holding. As the voice of our organization, you will be...

  • Service Operations Advisor

    4 weeks ago

    Manchester, United Kingdom Uniting Holding Full time

    Service Operations Advisor (Learner)Location: Our office at Universal Square, Manchester with some home workingWorking pattern: Full-TimeContract Type: PermanentNumber of roles: MultipleSalary: £24,500 per annumGrade: K2We are seeking a Service Operations Advisor (Learner) to join our team at Uniting Holding. As the voice of our organization, you will be...

  • Service Operations Advisor

    1 month ago

    Manchester, United Kingdom Uniting Holding Full time

    Service Operations Advisor (Learner)Location: Our office at Universal Square, Manchester with some home workingWorking pattern: Full-TimeContract Type: PermanentNumber of roles: MultipleSalary: £23,400 per annumWe are seeking a Service Operations Advisor (Learner) to join our team at Uniting Holding.As the voice of our organization, you will be part of a...

  • Service Operations Advisor

    2 months ago

    Manchester, United Kingdom Uniting Holding Full time

    Job SummaryWe are seeking a highly skilled and motivated Service Operations Advisor to join our team at Uniting Holding. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers through various communication...

  • Service Operations Advisor

    3 weeks ago

    Manchester, United Kingdom Uniting Holding Full time

    Service Operations Advisor (Learner)Location: Our office at Universal Square, Manchester with some home workingWorking pattern: Full-TimeContract Type: PermanentNumber of roles: MultipleSalary: £24,500 per annumGrade: K2We are seeking a Service Operations Advisor (Learner) to join our team at Uniting Holding. As the voice of our organization, you will be...

  • Service Operations Advisor

    3 weeks ago

    Manchester, United Kingdom Uniting Holding Full time

    Service Operations Advisor (Learner)Location: Our office at Universal Square, Manchester with some home workingWorking pattern: Full-TimeContract Type: PermanentNumber of roles: MultipleSalary: £24,500 per annumGrade: K2We are seeking a Service Operations Advisor (Learner) to join our team at Uniting Holding. As the voice of our organization, you will be...

  • Customer Service Assistant

    4 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...