Customer Feedback Analyst

3 days ago

BurtononTrent, United Kingdom Greene King Full time

**Customer Feedback Analyst**

We are looking for a Customer Feedback Analyst to join our Marketing Insights Team on a permanent basis. It's an exciting time to join us as we unleash our new purpose and values and drive our business forward.

We operate in an agile working environment - so whilst the role is based at our Burton offices 2 days a week, you can work from anywhere the rest of your time. You can even work from another office location in Bury St Edmunds, at home or at one of our pubsif you prefer

**About the role**
You'll be accountable and responsible for representing the voice of our customers in Greene King by analysing and presenting customer feedback data. You'll be pivotal in driving insights through into action across our business by linking customer feedback scoresand sales performance together to identify how we can improve our overall customer experience.

On a day-to-day level you'll be..
- Providing regular reporting and analysis on all sources of customer feedback
- Creating and maintaining reports and dashboards for use across the business
- Correlating feedback scores with commercial sales performance
- Identifying key drivers of Customer satisfaction and Sales and presenting these to the business
- Creating visually appealing reports and presentations and presenting findings to all levels of the business

**About you**
You'll be an experienced Data Analyst familiar with integrating data, statistical analysis expertise is essential for this role. You'll be a wizard at using business intelligence and reporting tools like Cognos, Power BI or Tableu and of course an advanceduser of Microsoft Excel.

You'll also have a great eye for detail and have mastered the art of storytelling in reports to help drive data decisions and customer experience improvements. Thinking outside the box, driving innovation whilst having a good commercial awareness will helpyou be successful in this role.

With high energy and the ability to work at pace, you'll be an excellent communicator, able to flex your style as needed. You'll be presenting to wider business stakeholders so translating the data intoand what does that mean is key here.
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**Who are we?**

At Greene King we are proud to be the country's leading pub retailer and brewer, running over 3000 pubs, restaurants and hotels in towns, villages and high streets across the England, Wales & Scotland.

**What's it like to work with us?**

It's our people that make us an incredible place to work. We have been through some changes, everything we do is underpinned by giving our teams the freedom to be themselves and own their success.

**We care** about embracing individuality and each other - Our pubs, Our environment, Our community and Our customers are the heart of Our Greene King.

**We take ownership** and give freedom to succeed - You will make great things happen and own the outcome, we encourage you to embrace and unleash your potential by thinking differently and doing the right thing.

**We win, learn and celebrate together** - Be ready to learn to learn from your mistakes but also to win and celebrate success as an individual and with your team

**What you can expect from us ?**
- Competitive salary and pension contribution scheme
- Company incentive plan and private medical insurance
- Up to 33% discount across all our sites for you and your friends and family
- 33 days holiday (including bank holidays) and the opportunity to buy additional days.
- Free onsite parking
- An employee advice and guidance service and the healthcare service, Best Doctors.
- As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take

If this sounds like it could be you, then please apply

LI-RJ1 #LI-HYBRID

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