Assistant IT Infrastructure Analyst

2 days ago


BurtononTrent, United Kingdom Grafton Recruitment Full time

**ASSISTANT IT INFRASTRUCTURE ANALYST**

**BURTON-ON-TRENT**

**£26,845**

Grafton Recruitment are looking to recruit an Assistant IT Infrastructure Analyst to join a top company delivering product innovation across ambient, chilled and frozen ranges.

As part of their long-term commitment to quality and continued growth, they are looking to recruit an Assistant IT Infrastructure Analyst who will act as the part of the primary contact for 1st line IT support issues to the business, will also provide technicalsupport to users, administer IT systems and escalate priority requests as required.

**THE ROLE**

As an Assistant IT Infrastructure Analyst, you will be required to:
Key Responsibilities:

- Investigation and resolution of issues related to the core networking systems i.e. Switching, Firewalls, backups, VOIP systems, VMware and hyper converged infrastructure.
- Provision and maintenance of IT related hardware for users (desktops, laptops, touchscreens and phones).
- Problem analysis to implement temporary or permanent fixes with the aim of restoring service to users as soon as possible; escalating incidents where necessary.
- Maintenance of the Company service desk, ensure issues/requests, and responded to promptly.
- Assist in the maintenance of user guides on best practise use of systems.
- Action issues with printers, copiers and scanners, drawing issues to a successful resolution with the SLA.
- Escalate issues to the IT Manager when required.
- Understand and adhere to Company policies and procedures, which are relevant to both the site and the working environment.
- Any other duties as deemed reasonable by your line manager or senior management to assist with the operation of the business.

**THE CANDIDATE**

The ideal Assistant IT Infrastructure Analyst:
Qualifications:

- **Essential**:

- 5 GCSES/ O Levels grade A*-C (grades 4-9) including English and Maths
- Windows 10 experience
- Use of Office 365
- Prior experience with printing and printer support.
- Evidence of CPD - Keeping up with IT trends
- Understanding of IT hardware (laptops, desktops, phones).
- Understanding of WiFi and IT connectivity concepts.
- Knowledge of Windows Server 2016/2019
- Strong communication skills both written and verbal
- Strong interpersonal skills with the ability to foster effective working relationships
- Effective problem-solving skills with ability to successfully resolve issues in a timely manner
- Ability to follow instructions / procedures accurately and effectively
- Willingness to learn & develop
- Comfortable working to strict deadlines
- Ability to prioritise and manage workload and projects
- Ability to understand the needs of internal stakeholders and provide 1st class customer service
- Ability to work independently with mínimal supervision
- Pro-active, self-motivated and enthusiastic
- **Desirable**:

- NVQ Level 4 or higher in ICT/ Telecommunications
- Experience of Cisco Switching
- Understanding of hyper converged infrastructure
- Backup technologies
- Previous experience of Firewall technologies
- Understanding of VOIP technology
- Strong understanding of infrastructure technologies (Group Policy, DNS, DHCP,NAT)

**HOW TO APPLY**:
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Teodor Savu at our Milton Keynes office /.



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