Medical Receptionist Bath SPA University
6 days ago
**FAIRFIELD PARK HEALTH CENTRE**
**JOB DESCRIPTION & PERSON SPECIFICATION**
**JOB TITLE: MEDICAL RECEPTIONIST & CALL HANDLER**
**REPORTING TO: OPERATIONS MANAGER**
**Job Summary**:
An opportunity has arisen within our reception team for a team player with a ‘can do’ attitude who thrives working in a busy, demanding and ever-changing customer service environment. You will be based at Bath Spa University Medical Centre at their beautiful Newton Park Campus. The majority of the work will be face to face which requires a skill set to efficiently deal with a busy medical centre whilst maintaining a pleasant and caring manner. In addition you will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors arriving at the practice.
The work pattern is part time Monday to Friday during school hours so would ideally suit someone looking to work around the school day and holidays.
The annual leave entitlement is five weeks plus bank holidays (pro-rated for part time staff) and staff have access to the NHS pension scheme.
**Key Areas of Responsibility**:
- Ensure a professional and efficient reception service is provided to patients and other visitors
- Deal with general enquiries and explain practice procedures where required
- Make new and follow-up appointments
- Communicate test results in an accurate manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Enter patient information on to the practice clinical system as required
- Process prescriptions and deal with enquiries
- Receive payment for non-NHS services provided
- Open and distribute practice mail
- Keep waiting area tidy and ensure information is up to date
- General administrative duties
- Undertake a share of communal duties and any other additional duties appropriate to the post as requested by the Office Manager, Practice Manager or Partners
Part-time/Full time hours: 23-26 per week to be discussed
Overtime will always be available at Fairfield Park Health Centre if desired
Work remotely
- No
**Job Types**: Part-time, Permanent
**Salary**: £10.10 per hour
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
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