Customer Care Agent

7 days ago


Nottinghamshire, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Care Agent OTE £21,000 Per annum Permanent NG11
**Your new role**
- Actively listen to customers and help resolve their issues without the need to refer to others.
- Take ownership of customer issues and display a proactive, positive approach to customer care to ensure we provide an exceptional customer experience
- Update customer records with care and attention. Accurately record details of customer orders and conversations on our systems Keep up to date with our processes, services and promotions so you can provide a consistently high level of service to our customers
- Put customers first and organise your time to ensure you reply to customers in a timely manner
- Look to continually improve the way we work to make things better for customers Work as a team sharing your expertise and knowledge to help your colleagues

**What you'll need to succeed**
- The ability to hold friendly helpful conversations, showing you care
- Communicate clearly verbally and in writing
- Attention to detail and the desire to get things right for customers and colleagues
- Good computer skills and the ability to multitask.
- Experience in a customer service role would be an advantage

**What you'll get in return**
- £500 to spend as an employee on glasses or contacts a year, if you don't have glasses then you can use this on sunglasses.
- Free on site parking

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


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