Social Care Business Assistant

8 months ago

Dawlish, United Kingdom Devon Partnership NHS Trust Full time

Job Purpose The post holder will provide professional and efficient administrative support to to the Social Care Contracting Team within Devon Partnership NHS Trust. The Social Care Business Assistant is accountable to the Social Care Business Manager and will work closely with the Head of Contracting and Provider Partnerships, Social Care Development Manager, Devon County Council Contracts Officer and Devon County Council Finance Team. The post holder will be required to liaise with Social Workers/Recovery Co-ordinators, private and third sector providers as well as service users and carers when necessary. The post holder will be expected to prioritise and manage their own workload under the line management of the Social Care Business Manager.

Duties and Responsibilities Communication and Working Relationship Skills The role will undertake the following key functions: Provide and receive routine information requiring tact or persuasive skills. Provide and receive complex or sensitive information, e.g. handle and communicate sensitive and sometimes upsetting information relating to service users in accordance with Trust confidentiality and other information governance policies. Provide excellent administrative support to the Social Care Team, ensuring that the work of the social care panels is recorded and disseminated efficiently following decision-making.

Also that decisions made outside of the panels are systematically disseminated. Undertake post panel administration Identify urgency of calls for action accordingly. Assist the Social Care Business Manager as the central point of communication for the Social Care Team. This will include providing excellent and accurate advice and information to key stakeholders to promote the social care processes and maintain inter-trust relationships.

Handle and communicate sensitive information relating to people using services in accordance with Trust confidentiality and other Information Governance policies. Analytical and Judgemental Skills The post will be required to prepare information for Social Care funding panels, e.g. ensure version and quality of information provided is appropriate, acknowledging purpose and audience before information is shared Ability to identify urgency of calls for action accordingly. (Respond to internal and external queries into the social care team and ensure the provision of excellent quality and clarity of information is transmitted in a timely and effective manner).

Planning and Organisational Skills Contribute towards the maintenance of the organisational systems required to support and evidence the Social Care Funding Panel decisions consistent with audit requirements, under the guidance of the Social Care Business Manager Assist with the organisation of and preparations for meetings and appointments. Responsibility for Patient/Client Care, Treatment and Therapy The post holder will not have any responsibility for the direct provision of care or treatment to patients/clients. However the post holder will have some contact with patients/clients/carers when arranging meetings/appointments or dealing with social care queries. Ensure the Social Care database and current client electronic recording system is routinely updated with the latest relevant information on patients who are funded by the social care budget.

Responsibility for Policy and Service Development Implementation Maintain robust and integrated office management and administrative systems for the Social Care Team in accordance with Trust policy. Assist with the routine review and evaluation of the effectiveness of business support systems for the Social Care Team. Follow policies in own role. May be required to comment/implement policies and proposed changes to practices, procedures for own area of work, e.g.: may comment on procedures/implements administrative policies in own area to include office management and administrative systems for the Social Care Team.

Responsibility for Finance, Equipment and Other Resources Undertake follow up work from the Social Care funding panels relating to investigating cessation of contracts, checking admission dates of placements, financial contributions in relation to new placements and dealing appropriately with any anomalies or queries relating to these. Maintaining and ordering of stationery and office equipment for the social care office Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management The post holder will not have any responsibilities in this area. Responsibility for Information Resources and Administrative Duties Take, transcribe formal minutes/responsible updating one or more information systems.

Taking social care panel minutes and disseminating efficiently and speedily following decision-making, an ensuring that decisions made outside of the panels are systematically disseminated. Recording minutes at multiple management meetings and provider forums. Provide accurate and timel

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