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Air Export Customer Service Air Freight
1 week ago
We are currently looking for AIR EXPORT CUSTOMER SERVICE representative in
TW4 5SY area.
Must be 18+
MUST HAVE DBS dated within last 3 months
Weekly pay
Working hours Monday - Friday 0830-1730 Min of 6-12 months Acts as customer facing front end to all customer service processes (front office tasks & actions) **Manages ad-hoc & on demand customer engagement ** Reviews, accepts and processes customer bookings (in line with station process & digital solutions) **Assisting customers with existing quotation/tariff queries. ** Handles customer requests with regard to various topics (engages with additional stakeholders where required) **Takes and handles any customer complaints; providing resolution where possible or delegates tasks to relevant functions whilst retaining overall responsibility until resolution is confirmed (service recovery). ** Performs up - and cross-selling on inbound customer calls where appropriate. **Passes on leads to BD (new lanes / business opportunities / increase share of wallet) ** First point of contact for customers that require guidance in the initiation of a formal claim. Support BD, Operations and Product as required. **Develop customer relationships and ensure that customer service levels within the station are maintained ** Implementation of new business, supporting customers & colleagues, by providing guidance on the various processes that may be applicable using local knowledge. **Proactive communication of required amendments to SOPs/Work instructions. ** Generating and distributing customer specific reports in line with agreed requirements & KPI’s.
**Job Types**: Part-time, Temp to perm
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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