Customer Support Administrative Officer

4 months ago

Cardiff, United Kingdom Itec Skills Full time

**Looking for a new career opportunity?**

At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more.

**Customer Support Administrative Officer**

We are looking for a motivated individual to contribute to the efficiency and effectiveness of the company by providing outstanding customer service to all provisions across Itec.

**Salary Banding**: £21,840 to £23,000 based on skills and experience.

**Base**:Itec House, Cardiff

**Contract type**:Full time, Permanent.

**Hours of work**:Monday to Friday 9:00am to 4:30pm

**What are the core responsibilities of this role?**
- Responsible for obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
- Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
- Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
- Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
- To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
- Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
- Meeting Key Performance Indicators in relation to your role
- Updating information digitally in a timely manner.
- Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
- To support with audit preparation on a regular basis

**What skills and experience are we looking for from potential applicants?**

**Essential criteria**
- Customer Service experience
- Previous experience of working in a target driven environment.
- Excellent communication and Interpersonal skills
- Good Organisational skills
- IT literate

**Desirable criteria**
- Experience within the training industry
- Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
- Information Advice Guidance IAG Qualification
- Ability to speak Welsh.
- Experience of work-based learning.

**Job Types**: Full-time, Permanent

Pay: £21,840.00-£23,000.00 per year

**Benefits**:

- Company pension

Work Location: In person

  • Customer Support Administrative Officer

    4 months ago

    Cardiff, United Kingdom Itec Skills Full time

    **Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Support Administrative...

  • Customer Support Administrative Officer

    3 months ago

    Cardiff, United Kingdom Itec Skills Full time

    **Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Support Administrative...

  • Customer Support Administrative Officer

    4 months ago

    Cardiff, United Kingdom Itec Skills Full time

    **Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Support Administrative...

  • Customer Support Administrative Officer

    4 months ago

    Cardiff, United Kingdom Itec Skills Full time

    **Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Support Administrative...

  • Customer Support Administrative Officer

    4 months ago

    Cardiff, United Kingdom Itec Skills Full time

    **Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Support Administrative...

  • Administrative Support Officer

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Brackenberry Full time

    {"Job Title": "Administrative Support Officer", "Job Summary": "We are seeking an experienced Administrative Support Officer to join our team at Brackenberry Ltd. As an Administrative Support Officer, you will provide administrative support to our team, ensuring the smooth operation of our Bute Park Visitor Centre. Your duties will include providing a...

  • Administrative Support Officer

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Brackenberry Full time

    {"Job Title": "Administrative Support Officer", "Job Summary": "We are seeking an experienced Administrative Support Officer to join our team at Brackenberry Ltd. As an Administrative Support Officer, you will provide administrative support to our team, ensuring the smooth operation of our Bute Park Visitor Centre. Your duties will include providing a...

  • Administrative Support Officer

    4 days ago

    Cardiff, Cardiff, United Kingdom Manpower UK Ltd Full time

    Job Title: Clerical Support OfficerWe are seeking a highly organized and detail-oriented individual to join our team as a Clerical Support Officer. As a key member of our administrative team, you will be responsible for maintaining efficient office procedures, performing clerical tasks, and providing excellent customer service.Key Responsibilities:Maintain...

  • Administrative Support Officer

    3 days ago

    Cardiff, Cardiff, United Kingdom Manpower UK Ltd Full time

    Job Title: Clerical Support OfficerWe are seeking a highly organized and detail-oriented individual to join our team as a Clerical Support Officer. As a key member of our administrative team, you will be responsible for maintaining efficient office procedures, performing clerical tasks, and providing excellent customer service.Key Responsibilities:Maintain...

  • Office Support Administrator

    3 months ago

    Cardiff, United Kingdom Lubas Medical Ltd Full time

    Our Vision is to build a family of staff that consistently demonstrate they care about every customer by exceeding expectations in creating & delivering our services; services that customers across the world can relate to and genuinely enjoy **We’re recruiting for an exceptional Office Support Administrator to join our team!** The Lubas **Office Support...

  • Administrative Support Officer

    1 month ago

    Cardiff, United Kingdom Brook Street Full time

    Position Overview:The role of the Administrative Support Officer involves a variety of essential tasks aimed at ensuring smooth operations within the office environment. This position requires strong organizational skills and a commitment to delivering high-quality customer service.Essential Requirements: Proven experience in administration with excellent...

  • Administrative Support Officer

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    Job Summary:Yolk Recruitment Ltd is seeking a highly organized and communicative Student Services Officer to join our team. As a Student Services Officer, you will be responsible for providing exceptional support to students, handling general administrative duties, and collaborating with other departments to ensure seamless student experiences.Key...

  • Administrative Support Officer

    3 days ago

    Cardiff, United Kingdom Manpower UK Ltd Full time

    Job Title: Clerical Support OfficerWe are seeking a highly organized and detail-oriented Clerical Support Officer to join our team at Manpower UK Ltd. As a key member of our administrative team, you will be responsible for providing exceptional support to our clients and colleagues.Key Responsibilities:Maintain efficient office procedures, including...

  • Administrative Support Officer

    3 days ago

    Cardiff, United Kingdom Manpower UK Ltd Full time

    Job Title: Clerical Support OfficerWe are seeking a highly organized and detail-oriented Clerical Support Officer to join our team at Manpower UK Ltd. As a key member of our administrative team, you will be responsible for providing exceptional support to our clients and colleagues.Key Responsibilities:Maintain efficient office procedures, including...

  • Administrative Support Officer

    3 weeks ago

    Cardiff, United Kingdom yolk recruitment Full time

    Job Summary:Yolk Recruitment is seeking a highly organized and detail-oriented Student Services Officer to join our team. As a key member of our team, you will be responsible for providing exceptional administrative support to our clients in the education sector.Key Responsibilities:Provide administrative support to students, including responding to queries...

  • Administrative Support Officer

    1 month ago

    Cardiff, United Kingdom Brook Street Full time

    Position Overview:The role involves a variety of administrative tasks essential for the smooth operation of the office. Candidates should possess strong organizational skills and a customer-focused attitude.Essential Requirements: Proven experience in administration with excellent interpersonal skills. Commitment to ongoing improvement within the workplace....

  • Administrative Support Officer

    1 week ago

    Cardiff, Cardiff, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Officer to join our team at CRA GROUP LIMITED. As an Administrative Support Officer, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key ResponsibilitiesReception and Telephone Duties: Cover reception...

  • Administrative Support Officer

    1 week ago

    Cardiff, Cardiff, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Officer to join our team at CRA GROUP LIMITED. As an Administrative Support Officer, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key ResponsibilitiesReception and Telephone Duties: Cover reception...

  • Office Administrator

    3 months ago

    Cardiff, United Kingdom YTIC Full time

    _At YTIC, we pride ourselves on providing exceptional products / services to our clients. We believe in fostering a positive work environment and maintaining strong relationships with both our employees and customers. We are currently seeking a dedicated and organized Office Administrator to join our team and help us continue to exceed...

  • Administrative Support Officer

    1 month ago

    Cardiff, United Kingdom Brook Street Full time

    Position Overview:The role of the Administrative Support Officer involves a variety of responsibilities that are crucial for maintaining efficient office operations. This position requires strong organizational skills and the ability to manage multiple tasks effectively. Essential Requirements: Proven experience in administration with excellent interpersonal...