1st Line Support IT Engineer

3 days ago


Bolton, United Kingdom Intrum Full time

**1st Line Support IT Engineer**

**We are looking for 1st Line Support Engineers to join our IT department in our Bolton office. With opportunities to develop and progress this is a great time to join us as we continue to grow**

**As the 1st Line Support IT Engineer your key accountabilities will be**:

- Incident / request / change ownership, tracking and response / detailed information gathering for incident and problem management / request management and change management.
- Asset Management - acquiring, registering, decommissioning and disposal of all IT assets.
- Processing our new joiners, movers and leavers (including involvement in annual user audits).
- Liaising with suppliers, third party service providers, employees and clients.
- Providing assistance as and when required in relation to internal / external audits.
- Involvement in preparation and execution of annual DR test in line with ISO 22301 requirements.

**About us**

Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individualsin debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.

We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.

**_Intrum UK has been awarded Gold from Investors in Customers for the seventh consecutive year - The IIC’s highest accolade for delivering 'exceptional’ customer service _**

**Additional information**

Intrum UK are an equal opportunities employer.


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