Medical Secretary

3 weeks ago

Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

The post holder will be responsible for providing a comprehensive medical secretarial service to Consultants, Specialists Nurses and other key team members within the Cardiology department. The medical secretary is instrumental to the smooth running of the office as well as the organisation of the consultant’s workload. The post holder will need to work without supervision by using their own initiative when dealing with enquires, have the necessary skills to communicate with people at all levels, and to overall maintain a high standard of service to meet the needs of each patient.

**GENERAL**:
To comply at all times with any regulations issued by the Trust, especially those governing Health and Safety at work and to ensure that any defects which may affect safety at work are brought to the attention of the appropriate manager.

It is the responsibility of all staff to minimise the Trust's environmental impact by recycling wherever possible, switching off lights, computers, monitors and equipment when not in use, minimising water usage and reporting faults promptly.

You are required to disclose any additional work you undertake or are planning to undertake for another employer.

The post holder will be responsible for providing a comprehensive medical secretarial service to Consultants, Specialists Nurses and other key team members within the Cardiology department. The medical secretary is instrumental to the smooth running of the office as well as the organisation of the consultant’s workload. The post holder will need to work without supervision by using their own initiative when dealing with enquires, have the necessary skills to communicate with people at all levels, and to overall maintain a high standard of service to meet the needs of each patient.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

**KEY RESPONSIBILITIES**:
1. To effectively plan, prioritise and efficiently organise own workload on a daily basis to ensure all tasks are completed in a timely manner.
2. To provide a complete administrative service which includes Word processing, audio-typing, distribution of internal and external post, and organising/ managing an effective filing system thus ensuring results and correspondences are up-to-date in the patient notes.
3. To demonstrate appropriate knowledge and understanding of Cardiac medical terms and procedures.
4. To be responsible for providing and receiving patient information, including results of investigations, and maintaining tact and diplomacy at all times with due regard to confidentiality.
5. To act as the first point of contact for all written and telephone enquiries on behalf of the consultant and his/her team, using own judgement to establish validity and priority of the contact.
6. To work responsively in a courteous and diplomatic manner, in order to meet urgent deadlines e.g. complaints and requests for information, ensuring patient confidentiality is maintained.
7. To be responsible for maintaining the Patient Initiated Pathway (PIFO) ensuring patient information is accurate and up-to-date and sending discharge letters when appropriate.
8. To organise and maintain the consultants diaries ensuring relevant information is disseminated appropriately. Organise regular and/or ad-hoc meetings as required.
9. To notify the relevant departments when Consultants and/or junior staff book annual and/or study leave. To further ensure close communications with the Outpatient team to manage clinics, by making the necessary cancellations and reschedules.
10. To ensure referrals from other consultants and GP’s are dealt with in a prompt manner.
11. To be responsible for ensuring all referral letters and results are available for clinics in a timely manner, and to liaise with the consultant if they are not.
13. To undertake any other additional work requested by the consultants within the banding remits.
14. Order and maintain non-stock equipment and stationary for the office.
15. To provide minute-taking cover as and when required.
16. To work alongside the Admin lead, Outpatient Team and 18week Team to ensure clin

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