Medical Secretary

2 weeks ago

Bedford, United Kingdom Putnoe Medical Centre Full time

The role of the Medical Secretary is to help patients to move onto the next step of their healthcare journey safely and efficiently, and to help them get the right information when they need it. This is achieved by processing clinical correspondence in a timely, appropriate, safe and efficient manner. The Role involves: - Be able to work on his/her own initiative with mínimal supervision, handle pressure, meet deadlines, assess situations and address appropriately with good verbal and written communication skills - Communicate with patients and clinicians within the GP or Hospital setting in a professional manner - Being empathetic when dealing with patients with a high degree of discretion to maintain confidentiality of sensitive information - Process referrals from medical professionals to the patient’s choice of further care, and explain the limitations of their options - Raise referral letters in the appropriate format via copy and paste requests, dictation or raise referral letters from patient’s notes as per GP request - Be aware of the appropriate referral processes for specific referrals via the eRS / Choose and Book system, via email or via post - Deal with all queries identified by patients and Professionals regarding the eRS system/process - Where appropriate submit and process funding applications - Monitor and process emails sent to the Secretarial email address - Process documentation sent to Secretarial Scan/Docman box - Process private referrals and prepare private medical reports as directed by clinician - Have a good knowledge of System One and be competent in the use of Tasks, Notifications and Scans - Be responsible for processing Safeguarding enquiries, MASH reports and Child Protection correspondence, ensuring they are returned in the appropriate manner within the specified timescale - Be responsible for processing Two Week Rule and Urgent referrals, and arranging appropriate appointments via the eRS system - Liaise with hospital staff when dealing with queries relating to referrals/tests from requests from patients/GP’s - Maintain an accurate record of all referrals made by the practice - Provide quarterly report of referrals made - Keep up to date on any on-line training required by the Practice and, where appropriate, attend any in-house/external training courses - Keep up to date on any changes made to pathways within the referral system - Ensure confidential paperwork is disposed of in a safe and confidential manner

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