Reservations Consultant
7 months ago
Job Title: Reservations Consultant
Vamonos Recruitment are delighted to be working with a fantastic travel company who offer complete travel solutions for group and individual travellers.
**Duties**:
Quoting, booking and operating group tours, including Tailor-Made & VIP bookings for small groups. Including hotels, visitor attractions, travel arrangements, restaurants and guided tours around the UK and parts of Europe
Effectively using the system: Tourplan
Ensuring good oral & written skills are maintained at all times.
Working quickly and accurately, at times under pressure, within acceptable timeframes.
Maintain excellent communications at all times with clients and suppliers
Managing a number of tours at one time
Multi-tasking and prioritising urgent requests
Collecting pre-payments on time for any bookings made by agents
Preparing and delivering welcome packages / tickets for clients when applicable
Attending regular hotel familiarisation trips and in house product training sessions
Assisting when required, overseas agent familiarisation trips, involving a certain amount of time out of office hours.
Assisting accounts team by checking and processing purchase invoices when required.
Qualifications:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and other office equipment
- Previous experience in Travel, hospitality within reservations or operations is preferred
- If you have worked with TOURPLAN before this will be a huge advantage
Our client is looking for someone who is passionate about travel, is willing to work as a team and eager to learn. The company invest a lot of time in to thier staff to ensure it is a happy work place and include all of these extra perks
1:1 training tailormade to each new member of staff
Mental Wellbeing Support
Travel & Health insurance
Yearly Travel card
Hybrid Work (2 days from home, 3 days in the office after probationary and training period)
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: FIT / Group AS
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