Reservations Consultant

3 weeks ago

Central London, United Kingdom The Savoy Full time

Job Title: Reservations Consultant

Department: Reservations

Inspired and Supported by: Reservations Manager

Salary: £32,280 (including service charge) + commission

Your purpose will be:

To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.

You will be accountable for:

  • Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.

  • Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently

  • Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.

  • Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.

  • Updating reservations ensuring a flawless arrival and departure experience.

  • Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.

  • Paying exceptional attention to detail by not comprising on quality standards.

  • Building relationships with both our guests and your fellow colleagues

  • Being organised and proactive in managing your tasks.

Qualifications

What you will need to do in this role?

  • 1-3 years experience in the Hospitality Industry.
  • Outstanding communication skills, both written & verbal.
  • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
  • Enthusiastic and positive personality with the ability to build trusting relationships with others.
  • Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
  • Applicable job related skills as per Accountable Duties.
Additional Information

Whats in it for you?

  • Competitive salary and benefits including pension and life assurance
  • 31 days of holiday including public holidays (increase to 33 days after 5 years)
  • Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
  • Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
  • Free stay at The Savoy after successful completion of probation
  • 50% discount at our iconic American & Beaufort Bars
  • 50% discount at our world-famous Afternoon Tea
  • 50% discount at our spa and florist
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
  • Laundry services & dry cleaning for uniformed and non-uniformed colleagues
  • Colleague gym facility and Virgin Active gym membership discount
  • Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
  • Employee assistance programme
  • Annual optician reimbursements for eye tests and glasses
  • English language classes
  • Colleague restaurant
  • Local F&B, retail and gym discounts
  • Interfaith prayer room
  • Wellness room
  • Cycle to work scheme

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