Service Desk Specialist

3 weeks ago


Basingstoke, United Kingdom Hemmersbach UK Ltd Full time

**Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

**Service Desk Specialist - Print**
**Location: Basingstoke Head Office**

Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.

As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print capabilities, you will perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible.

In circumstances where you determine the best remedy is an onsite engineer, you will escalate this need within our group, ensuring the engineer is dispatched and briefed on the issues found.

Being on the UK’s biggest banks, with a presence around the world, you will provide support 24/7 on a well-balanced shift pattern that covers Europe, USA and Asia.

Our shift patterns minimise the overnight demands to ensure the majority of your work is carried out supporting Europe in normal business hours.

We also realise that changing your shift patterns needs a sympathetic management, which is why we would never expect back-to-back changes without an additional rest period in-between. We will also support you with an additional shift allowance, paid throughout the year.

**What we look for**
- Previous experience in a service / help desk environment.
- Previous experience of extended hours shift patterns, or an open-minded approach and willingness to work within such a team.
- Strong attention to detail.
- A friendly, engaging and pragmatic approach to your work.
- Good Knowledge of Printer Technologies.
- Comfortable in using Microsoft Office.
- Thrives in an agile and rapid-paced environment.

**What we offer**
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- Able to forge strong working relationships with users around the globe, from Hong Kong to LA (and everywhere in-between)
- A support package that includes: pension, medical cash plan, as well as additional co-funded benefits.

**Would you like to join our team?**
Please send your CV, together with your availability to interview and salary expectations.

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Basingstoke, 8WH

Reference ID: 12387


  • Service Desk

    4 weeks ago


    Basingstoke, United Kingdom Adecco UK Full time

    Our Client is looking for someone to join their busy service desk. Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and the willingness to learn then training will be given. This is a temp - perm role working 37.5 hours per week. You will be working in a busy service desk providing...


  • Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd lineLike the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk...


  • Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position would suit...


  • Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd lineIT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would suit...


  • Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd lineIT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would suit...


  • Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    IT Service Desk Analyst - 2nd lineIT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would suit...


  • Basingstoke, United Kingdom Hemmersbach UK Ltd Full time

    **Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and...


  • Basingstoke, United Kingdom Hemmersbach GmbH & Co. KG Full time

    First person of contact for your users in various Level 1 IT issues - UK - Basingstoke - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Medical cash plan- Onboarding program- Pension scheme- Shift allowance**Your skills**: - Previous experience in a service / help desk environment - Previous experience...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Your skills Previous experience in a service / help desk environment Previous experience of extended hours shift patterns, or an open-minded approach to work within such a team A friendly, engaging and pragmatic approach to your work Enthusiasm to learn new & niche support technologies The role may be subject to enhanced references and vetting ...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Role:Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print &...

  • Service Desk Associate

    19 hours ago


    Basingstoke, United Kingdom Hemmersbach Full time

    Role:Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print &...

  • Service Desk Advisor

    4 weeks ago


    Basingstoke, Hampshire, United Kingdom Hemmersbach Full time

    Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions. As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote...

  • Service Desk Advisor

    3 weeks ago


    Basingstoke, Hampshire, United Kingdom Hemmersbach Full time

    Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions. As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Role:Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Role:Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Role: Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions. As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed,...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Job DescriptionRole:Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Role:Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote...


  • Basingstoke, United Kingdom Hemmersbach Full time

    Role:Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote...


  • Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    **IT Service Desk Analyst - 1st/2nd line** IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Basingstoke with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position...