Maintenance Coordinator

4 months ago

Chesterfield, United Kingdom Harte Consulting Full time

Harte Consulting has a cracking opportunity for a Maintenance Coordinator to join an organisation who are an award-winning Residential Developer within the New Homes sector. This organisation value their people over unit volume and are an extremely collaborative bunch.

This role will suit someone who is looking to get their weekends back and who may want to transfer their lettings or Property Management skills or facilities Management skills over to the new build sector. The successful Maintenance Coordinator will have previous experience coordinating projects, and prioritising workloads OR will have previous experience of working within a customer service environment where you have been reactive and proactive to customers' maintenance needs.

**What’s on Offer**:

- Package £26.5k basic plus company annual bonus
- Monday to Thursday 8.30am - 5pm, Friday 8.30am -4.30pm
- Life assurance
- 25 days hol plus bank hols
- Mental health first aiders
- Half-yearly social events
- Christmas Party
- Pension
- Annual Seminar
- Free parking

**Duties and Responsibilities**:

- Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.
- To coordinate the scheduling of the Customer Service Operatives diaries.
- To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and/or contractors to resolve issues that have arisen in new customer homes.
- Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in-store and on site as required.
- Process PO’s, invoices and undertake any contra
- charging process.
- Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Address unsuccessful or inadequate remediation of customer issues.
- To ensure the out-of-hours services, and reporting work effectively.
- Maintain complaint spreadsheets and provide weekly updates to the management team.
- Acknowledge and correspond with complainants within agreed timeframes.
- To ensure surveys and reports from external bodies, including contractors are maintained.
- Be professional with internal, external staff and customers.

**The Person**
- Ability to; work independently and within a team, prioritise work and take initiative.
- Ability to work well under pressure in a fast-moving environment
- Excellent verbal and written communication skills
- Experience of working in a similar role in a house building company is desirable but not essential

**Job Types**: Full-time, Permanent

**Salary**: £26,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- No weekends

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: HC0061

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