Key Account Supervisor
2 weeks ago
**Purpose**
Part of the Client Services team, the Key Account Supervisor is responsible for monitoring the day-to-day operational performance of the account and ensuring client expectations are met. Usually the first point of contact for any client escalations, queries or issues, the Key Account Supervisor will maintain ongoing communication with the client and liaise with relevant internal teams to ensure the timely resolution of any issues.
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Key responsibilities*
- Develop and maintain positive relationships and regular communication with key client contacts at operational level
- Deal with client queries and day-to-day issues that impact the clients operation.
- Work with relevant internal departments to ensure client issues are resolved as effectively and quickly as possible
- Monitor operational performance and identify any issues
- Work with the Account Manager to identify improvements and potential future opportunities for the client account
- Assist the Account Manager with creating reports
- First point of contact for internal teams that need support on a matter relating to their client.
- Set up new users and sites on Freedom
- Maintain and update client information in Freedom and the helpdesk manuals.
- Review and approve uplifts
- Follow up overdue tasks (over 30 days)
- Attend client operational meetings and site visits
- Assist the Account Manager with client projects, managing tasks
**Job Type**: Contract
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