Income Services Lead

7 months ago


Rochdale, United Kingdom Rochdale Boroughwide Housing Full time

**Permanent - 36.25 Hours - Full Time**

RBH currently have an opportunity for a **Income Services Lead **to join our Landlord Services Team.

You’ll be responsible for the performance and delivery of Income Services, ensuring compliance with legislation, data governance, regulatory standards, internal processes and protocols, whilst monitoring, tracking and improving individual ream performance. You’ll be an expert on income collection and management, providing advice on income collection and related matters to colleagues across the business so that key decisions are taken with full knowledge and risks are mitigated.

**Who are we looking for?**

We are looking for someone who:

- Educated to Degree level
- Professional Housing qualification, or equivalent
- Experience operating at a senior level, reporting to Boards and Management Teams.- Demonstrable experience of income services at both an operational and strategic level
- Ability to develop and lead high performing teams
- Ability to adapt service delivery and improvements in response to changing internal and external priorities
- Ability to understand, analyse and manipulate data in order to respond to changing levels of performance
- Ability to present information and recommendations in a clear and concise way in a range of formats for different audiences
- Experience of building positive and effective partnerships with stakeholders at a senior level
- A thorough knowledge of the workings of an arrears recovery I.T. system (e.g. IBS, Orchard, Northgate etc.)-
- Ability to lead, motivate and inspire colleagues


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