Train Running Controller

4 weeks ago

London, United Kingdom Network Rail Full time

Train Running Controller - West Hampstead PSB (x4 Roles)

**Location**:
London, GB

**Department Name**:
Eastern Region

**About Network Rail**:
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. **Watch our video to find out more**

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

**Brief Description**:
Manage train services on the network to meet the agreed train plan both during normal operation and disruptive events.

Deliver Network Rail targets and Train Operator franchise, PPM and other customer targets.
Lead and manage the performance of the daily train plan and take early action to minimise customer disruption ensuring that rolling stock and train crew resources are effectively managed.

Communicate effectively regarding train performance and train regulation, within control, with signallers and relevant Train Operators.

Define and implement service recovery arrangements.

**About the role (External)**:
As part of the route control team, you’ll manage train services throughout the region, ensuring that trains run as close to real time as possible without compromising safety and according to the agreed train plan. If a situation arises you’ll be responsible for liaising and negotiating with train operating companies to regulate services, whilst trying to keep delays to a minimum, as well as communicating with other key Network Rail staff to ensure the service recovers as quickly as possible.

**Key Accountabilities**
1. Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and passengers
2. Manage the safe and efficient running of trains over the Route infrastructure
3. Make pro-active train regulating decisions using control systems and interpreting incoming information to identify potential disruption and initiate early action to minimise train delays, communicating with signallers and train operators as necessary
4. Work closely with the Incident Controller to manage train service delivery during times of perturbation, being the key liaison with representatives of train operators whose services run in the route and other control centres
5. Develop and specify during times of disruption, service recovery plans, including discussion with train operator staff regarding resourcing of the plan
6. Maintain a daily log of all train running information and events, using the available systems in accordance with the relevant company standards and instructions
7. Undertake planning of VSTP train movements to a time horizon of 48 hours and compile a library of regularly used timetable slots to deliver consistency
8. Identify regular and frequent requests for short-term movements to the Train Planning Manager to be introduced into the permanent timetable

**Job Skills, Experience and Qualifications**
Essential
- Knowledge and demonstrable experience of operating procedures, rules and regulations
- Operational experience within a control environment or operations role
- Understanding of the Route timetable
- Knowledge of Train Operating Companies organisational structure and routes
- Good geographical knowledge of applicable Route
- Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, TRUST, TRUST DA, TOPS, SHEILA, GENIUS, Crews in Genius, P2v2, Nexus Alpha and Alpha Page or other communications/ pager system
- Good team working skills and ability to make objective decisions
- Able to influence others and work under pressure
- General understanding of commercial/ business picture within Network Rail and TOC’s
- Knowledge of Train Service Recovery Plans

Desirable
- Working knowledge of the NRN system and its correct use
- Geographical knowledge of adjoining Routes

**Salary**: £55,701

**Drugs and Alcohol Standard**:

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